Synchronize Product

With Synchronize Product you link an eBay order to the supplier product, so you can purchase it with Purchase Product or connect it with Connect Order.

When you need it

An order has no supplier product when the listing sold isn't linked to a product in Droopify, for example a listing of the Untracked Inventory. In this case, on the Orders page, the Pending order shows:

• the Synchronize Product button in the Status column, instead of Purchase Product;
• the blue Sync button (magnifier icon) among the row actions.

Both open the same popup.

Synchronizing the product

1. Press Synchronize Product (or Sync). The popup opens with the image, title and Order ID.
2. If you don't have the product link, under Can't find the product? Search by title. click the order title: a search for that title opens on the Amazon website of the order's region.
3. Copy the link of the product page and paste it into Supplier Product Link.
4. Press Synchronize Product. The product has been synchronized successfully. appears.

The link must be the one of an Amazon or AliExpress product.

What happens next

• Droopify recognizes the supplier and the product from the link. The order loses the Synchronize Product button and shows Purchase Product and Connect.
• The link only applies to this order: the eBay listing and the Inventory don't change.
• The order's Purchase Price doesn't change: if needed, update it in the Edit tab of the order details, where you also find the saved Supplier Product Link.

Possible errors

If the operation fails for another reason, the popup shows the error message instead of the success message (eBay's text too, as it is) and the order isn't linked: try again.