Orders
The Orders page lists the orders received on the eBay stores you are viewing and lets you purchase them from the supplier, follow their shipping and manage them.
Table columns
| Column | What it shows |
|---|---|
| Order | Image and title of the product sold, with the order labels (see below) |
| Date | Date the order was received |
| Status | Order status and the buttons of the available actions (Order statuses) |
| Region | eBay region where the sale took place |
| Ship By | Date by which you must ship to avoid penalties. It turns red if it has passed and the order is still Pending; if eBay doesn't provide it, Not set appears |
| Customer | eBay username and address of the customer |
| Price | QTY quantity, BUY purchase price from the supplier, SELL selling price on eBay |
| Profit | Net profit of the order: green if positive, red if zero or negative |
| Product ID | BUY link to the supplier product, SELL link to the eBay listing with the store icon |
Labels under the order title:
- green percentage: the order came from a sponsored listing;
- blue document icon: the order has a customer note or an internal note;
- Monitored, Manual Monitoring or Not Monitored: whether Droopify follows the shipping at the supplier (Connect Order);
- the custom tag and the AI label, if the listing has them.
Search and filters
In the search bar pick Search by: Order Title (at least 3 characters), Order ID (at least 6), Customer Name (eBay username, at least 3) or Supplier PID (at least 6). Except for the title, the search needs the full, exact value.
In Filters you find Order date, Supplier, Status, Feedback received, eBay Store, Monitoring, Supplier Account and Custom tag. Press Apply to filter and Reset to clear them. When you filter by Status, orders with a cancellation, a return or a dispute don't appear: you find them in Order Issues.
The table only counts the visible eBay stores, chosen in Switch eBay Stores (Switching visible stores). You can sort it by Date.
Buttons at the top
| Button | What it does |
|---|---|
| Archived Orders | Shows the archived orders; Back to Orders returns to the list (Archive Orders) |
| Sync Orders | Reads again from eBay the orders of the visible stores, if a recent one is missing. When done, Orders synchronized successfully. appears |
Actions and popups
Each action has its own page. Status menu entries only appear when the order status allows them (Order statuses).
| Action | Where it is | Page |
|---|---|---|
| Order details (Order popup) | Click on the row or Edit button | Order details |
| Purchase Product (Send Automatic Order panel) | Status column and status menu | Purchase Product |
| Send to Chrome Extension | Second panel of Purchase Product, Amazon only | Send to Chrome Extension |
| Synchronize Product | Status column or Sync button (magnifier) | Synchronize Product |
| Connect Order | Status menu or Connect button (link) | Connect Order |
| Ordered (Order Ordered popup) | Status menu | Set as Ordered |
| Shipped (Order Shipped popup) | Status menu | Set as Shipped |
| Delivered (Order Delivered popup) | Status menu | Set as Delivered |
| Cancelled (Order Cancelled popup) | Status menu | Cancelling an order |
| Returned (Order Returned popup) | Status menu | Set as Returned |
| Dispute (Order Disputed popup) | Status menu | Set as Disputed |
| Ask for Feedback | Status column of Delivered orders | Ask for Feedback |
| Delete (Delete Order popup) | Red button on the row | Delete Order |
| Archive Orders / Unarchive Orders | Bulk actions bar | Archive Orders |
| Delete Orders | Bulk actions bar | Delete Orders |
| Bulk Ask for Feedback | Bulk actions bar | Ask for Feedback in bulk |
Cancel Purchase and Update Tracking don't open a popup: you find them in Purchase Product and Order details. If the automatic order fails, see The automatic order doesn't start.
Selecting several orders
Select the orders with the checkboxes on the left: the bulk actions bar appears at the top. If you change search, filters or sorting, the selection is cleared. If an automatic purchase is running for one of the orders, archiving and deleting are refused until it ends.