Onboarding
After you sign up and choose a plan, Droopify takes you through two steps before opening the dashboard: it asks how you found us and has you connect your first eBay store.
When the first steps appear
- They appear the first time you enter Droopify and every time you open the dashboard until you have connected an eBay store.
- If your account already has a connected eBay store, you go straight to the Home.
How did you discover Droopify?
Your answer changes nothing in your account.
- Pick an option: Instagram, YouTube, Google, Friends or Colleagues or Other.
- If you pick Other, write how you found us in the field that appears: while the field is empty Continue stays disabled.
- Click Continue.
If your answer is not saved, an error message appears and you stay on this step: try again.
Connect your eBay Store
Connect the eBay store you want to sell on. You can add more stores later from the eBay Stores page (Add an eBay store).
- Click Connect eBay Store: the eBay sign-in page opens.
- Sign in to eBay with the store's credentials and authorize Droopify.
- eBay brings you back to Droopify, on the eBay Stores page, with the store connected. From now on the dashboard opens normally.
If the connection fails, you come back to this step and a message with the reason appears at the top.
| Message | What to do |
|---|---|
| eBay store already associated with another user. | The store is connected to another Droopify account. Remove it from that account or connect a different store. If you are on the free trial, after the removal you see the screen described in eBay store already used for a free trial. |
| This eBay store's region is not supported. | The store is registered on an eBay marketplace where Droopify does not operate: connect a store from another region. |
| Authorization expired, please try again. | The eBay authorization is no longer valid: click Connect eBay Store again. |
| Error connecting the eBay store. or another error | Try again; if it happens again, contact support. |
eBay store already used for a free trial
If the store was connected to another Droopify account in the past and you are on the free trial, the eBay store already used for a free trial screen appears: the same store can't use two free trials. You have two options:
- End free trial now: the trial ends straight away and you pay the subscription for your plan with the saved card. If your bank asks for it, confirm the payment with card authentication. Then Droopify takes you back to eBay to connect the store.
- Go back and connect a new eBay store: you return to the previous step and pick a store never used on Droopify.
| Message | What to do |
|---|---|
| You don't have a valid payment method. Please add one from the billing portal and try again. | Add a card and try again. |
| The payment failed. Please check your card details or try a different payment method. | Check the card or use a different one. |
| 3D Secure authentication was not completed. Please try again to confirm your payment. | Click End free trial now again and complete the confirmation. |
Cancelling the subscription and other links
- Don't want to continue? Cancel your subscription, at the bottom of the first two steps, opens the plans page: from there Cancel your subscription takes you to your subscription management.
- The Droopify logo and Back to website open the website; the menu on the right changes the language.
- At the bottom right you find the support chat and WhatsApp button.
After the first steps
| Page | What it is for |
|---|---|
| eBay Stores | Store settings: profit and shipping |
| Drafts | Create drafts from supplier products and publish them on eBay |
| Inventory | Manage your published listings |
| Orders | Follow orders and purchase the products from the supplier |
To find your way around the dashboard, read Introduction.