Sending an offer
With the Send Offer popup you send an offer with a 5% discount to the customers who saved one of your listings to their favorites.
Before you start
- The listing must appear on the Offers page.
- If you want to use the store message, set it in the Automatic Messages tab of the eBay store settings, for the listing's region and supplier: it is the Listing offer message, with its switch on (Automatic messages).
Fields of the Send Offer popup
| Field | What it does |
|---|---|
| Use default message | On when the popup opens. Sends the eBay store's Listing offer message. If that message is turned off or empty, the offer is sent without a message |
| Custom Message | You can write in it only when you turn off Use default message, and then it is required: without text the offer is not sent |
In the message, custom or from the store, you can write {product_title}: the customer receives the listing title in its place.
The yellow box reminds you that the offer stays locked for 48 hours: even if price or shipping times change in the meantime, the customer can buy under the conditions of the offer.
Sending the offer
- On the Offers page click the green button with the coupon icon in the listing row, or click the row.
- Leave Use default message on, or turn it off and write the Custom Message.
- Click Send Offer.
What happens next
The button keeps loading until sending is over. If eBay accepts the offer, The offer has been sent successfully. appears, the popup closes and the list refreshes.
The customer receives the offer for one item, with the price discounted by 5%. They can accept or ignore it, but cannot make a counteroffer. If they accept, the purchase arrives as a regular order on the Orders page.
Possible errors
If sending fails, the popup stays open and the error message appears.
| Message | What to do |
|---|---|
| You have not configured the settings of this eBay store for the product region. Complete them in the automations. | With Use default message on, the store has no settings for the listing's region and supplier. Add them from the store settings (eBay Stores) or write a Custom Message |
| A message from eBay | eBay rejected the offer and the text explains why. Fix what it says or try again later |
To send the same offer to several listings at once: Sending offers in bulk.