Set as Delivered

How to mark an order as Delivered by hand with the Order Delivered popup, for example when the customer received the package but the order isn't monitored.

Before you start

• The order is Pending, Ordered or Shipped on the Orders page. For other statuses the Delivered entry doesn't appear in the status menu (Order statuses).
• If the order is Monitored, Droopify moves it to Delivered by itself when the supplier reports the delivery.
• If an automatic order is running for the order, the change is refused until it ends.

Setting the order as Delivered

1. In the Status column open the status menu and pick Delivered. Order Delivered opens, with the image, title and Order ID.
2. Leave Send message on to write to the customer, or turn it off.
3. Check or edit the message text.
4. Press Set as Delivered. The order status has been updated to Delivered successfully. appears.

This popup has no "only on Droopify" option: nothing changes on eBay in any case, only the message is sent, if on.

Send message

The text and the Send message switch start from the Delivered message set in the eBay store for the order's region and supplier (Automatic messages). Changes made in the popup only apply to this order.

In the text you can use {buyer_first_name}, {product_title}, {feedback_url}, {shipping_courier} and {tracking_code}: they are replaced with the order data. Courier and number are the ones saved in the order, so only use them if the order has a tracking number.

Order already monitored

If the order is already connected to a supplier order, the popup shows the warning Are you sure you want to manually update the order? The order is already connected to monitoring, which could cause issues with tracking.

What happens next

• The order becomes Delivered and the new event appears in the Tracking tab of the order details (Order details).
• Ask for Feedback appears under the status: see Ask for Feedback.
• From Delivered you can still pick Cancelled, Returned or Dispute.

Possible errors

If the operation fails, the popup shows the reason instead of the success message: a Droopify message, like those in the table, or eBay's text as it is. In this case the order status is not updated: fix the problem shown and try again.