Ask for Feedback
With Ask for Feedback you send the customer of a delivered order an eBay message asking them to leave feedback.
Before you start
- The order is Delivered on the Orders page and the customer hasn't left feedback yet.
- The suggested message is the feedback request message set in the eBay store for the order's region and supplier (Automatic messages); you can change it every time.
- To ask several customers at once use Ask for Feedback in bulk.
Asking for feedback on one order
- In the Status column, under Delivered, press Ask for Feedback. The popup opens with the image, title and Order ID.
- In the Message box check or edit the text.
- Press Send Request. The feedback request has been sent successfully. appears.
Message
The Message box contains the text the customer receives as an eBay message. You can use:
| Variable | Replaced with |
|---|---|
{buyer_first_name} | Customer's first name |
{product_title} | Product title |
{feedback_url} | Link to leave feedback |
The message can't be empty. Changes only apply to this request: to change the text suggested every time, edit it in the eBay store settings.
What happens next
- The customer receives the message on eBay.
- When the customer leaves feedback, Positive Feedback, Neutral Feedback or Negative Feedback appears instead of Ask for Feedback, and the order details show the Feedback tab with the text.
- To find orders with or without feedback use the Feedback received filter (With feedback / Without feedback).
Possible errors
| Message | What to do |
|---|---|
| Please enter a message before proceeding. | Write the message text |
| The order was not found. Check the entered data and try again. | Reload the Orders page and try again |