Store policies and synchronization
What the Shipping Policies, Payment Policies, Return Policies and Untracked Products tabs do in the settings of an eBay store, for one region and supplier.
They open from eBay Stores > Edit > region > supplier and are saved with Save Changes (eBay Stores). When you save, the policies are applied to the monitored listings of that region and supplier.
Settings per ship-from country
With Amazon there is a single set of settings. With AliExpress there is one for each country the product can ship from (Ship from): by default you edit them all together, and fields with different values show Varies per region; if you change them, the new value overwrites every country. To edit just one, open Advanced settings, pick the country and go back with Back to regions list.
Shipping Policies
| Field | What it does |
|---|---|
| Ship from country | Country the listing ships from; choosing it also updates Warehouse |
| Warehouse | City of the (fictitious) warehouse shown as the origin |
| Use supplier shipping time | Listings get the same shipping times as the supplier product; when on, the next two fields can't be changed |
| Use a custom shipping policy | Lets you pick in Custom shipping policy a policy saved in your eBay store |
| Shipping service | Carrier or service used on the listings. The list depends on Ship from country: domestic services, from abroad or from China |
| Handling days | Business days to prepare the order before shipping (0 to 10); can't be changed with a custom policy |
The View all your eBay shipping policies link opens the policies on the eBay website.
Payment Policies
Use a custom payment policy: when on, pick in Custom payment policy a policy saved in your eBay store. The View all your eBay payment policies link opens them on eBay.
Return Policies
| Field | What it does |
|---|---|
| Use a custom return policy | Lets you pick in Custom return policy a policy saved in your eBay store |
| Maximum return days | 30 days or 60 days given to the customer to return the product |
Untracked Products
This tab starts the store synchronization: Droopify reads the listings of the eBay store again, and those not linked to a supplier product appear in Untracked Inventory, where you can synchronize them with the supplier product.
- Open the Untracked Products tab: at the top you see the steps Select Service and Start Synchronization.
- Read the text: products not yet present on Droopify will be synchronized and added to your inventory.
- Click Proceed to next step.
- eBay store synchronization has been started successfully. This operation may take a few minutes. appears.
If a synchronization is already running, A synchronization is already running for this eBay store. appears: wait for it to finish.
Possible errors
| Message | What to do |
|---|---|
| We found duplicate business policies. Please open your eBay store, remove any duplicate or unused policies, then try again. | Delete the duplicate or unused policies on eBay and save again |
| Could not retrieve the shipping policies from eBay. | Try again in a few minutes |
| The handling time entered is not valid. | Enter a number from 0 to 10 in Handling days |