Automatic messages
The Automatic Messages tab decides which messages Droopify sends automatically to customers on eBay, for one region and supplier of the store.
It opens from eBay Stores > Edit > region > supplier and is saved with Save Changes (eBay Stores). Each region starts with ready-made texts in that region's language, which you can change.
Messages by order status
Each message has a switch (on = it is sent) and an editable text.
| Message | When it is sent |
|---|---|
| Order status "Pending" | Right after a customer buys a product from your store |
| Order status "Ordered" | After the product has been purchased from the supplier |
| Order status "Shipped" | After the product has been shipped |
| Order status "Delivered" | After delivery to the customer's address |
| Order status "Cancelled" | When you cancel the order, for any reason |
| Listing offer | Every time you send an offer to a customer from the Offers page using the default message (see below) |
| Feedback | After delivery, to ask the customer for a review |
Statuses are explained in Order statuses.
Message variables
In the text you can insert variables that Droopify replaces with the order data. The available variables are shown under each message:
| Variable | What it becomes | Available in |
|---|---|---|
{buyer_first_name} | Customer's first name | All messages except Listing offer |
{product_title} | Product title | All messages, including Listing offer |
{feedback_url} | Link to leave feedback | From Ordered on, and Feedback |
{shipping_courier} | Shipping courier | Shipped, Delivered, Cancelled, Feedback |
{tracking_code} | Tracking number | Shipped, Delivered, Cancelled, Feedback |
Listing offer
The Listing offer message goes with the offers sent from the Offers page. The offer text is chosen like this:
- If you write a custom message in the offer popup, that one is used.
- Otherwise, with Use default message on, the Listing offer text of this region and supplier is used, only if its switch is on.
- If the switch is off or the text is empty, the offer is sent without a message.
In the text you can write {product_title}, which becomes the title of the listing the offer is for. No variable list is shown under this field.
Delivery photo and location
| Field | What it does |
|---|---|
| Send delivery photo | Sends the customer the photo the courier took at delivery, when available |
| Send delivery location note | Sends the customer the courier's note on where the package was left, for example "In the mailbox" |