The automatic order doesn't start
Causes and fixes when the automatic order of an eBay order can't be sent, fails or doesn't move forward.
New orders aren't purchased by themselves
Possible causes:
- The Automatic order switch is off: orders stay Pending without Ordering.... What to do: turn on Automatic order in the General tab of the eBay store settings, for the order's region and supplier (General store settings).
- The listing sold isn't linked to a product in Droopify: for example an untracked listing. What to do: purchase it by hand with Purchase Product.
- The order has just arrived: the purchase starts a few minutes after the sale. What to do: wait.
- The automatic order started but didn't succeed: a red message appears under the order. What to do: see below.
I don't see the Purchase Product button
Possible causes:
- The order isn't Pending: the automatic purchase can only be sent from Pending. What to do: check the status in Orders.
- The supplier product is missing: you see Synchronize Product instead of the button. What to do: Synchronize Product.
- The order is already connected: it has the Monitored or Manual Monitoring label. What to do: nothing, the purchase is already recorded.
- An automatic order is already running: Ordering... appears in the status. What to do: wait for the result.
The automatic order ends with an error
The order stays Pending and a red message appears under it. Fix the cause and press Purchase Product again.
| Message (beginning) | What to do |
|---|---|
| No Amazon accounts are available for processing the automatic order… (or AliExpress) | Connect or re-enable an account in Supplier Accounts; for Amazon it must be of the order's region |
| All your Amazon accounts have reached the maximum daily automatic orders limit… | Try again tomorrow, raise the account's Maximum daily orders or connect another account |
| The selected Amazon account has reached the maximum daily automatic orders limit… | Pick another account or raise the limit |
| Your Amazon session has expired… / Your AliExpress session has expired… | Reconnect the account in Supplier Accounts |
| Amazon has flagged this account and limited its access… | Sign in to Amazon, complete the verification and re-enable the account |
| No valid payment method was found in the selected account… / The transaction failed… | Check the payment method on the supplier's website |
| The Amazon account used for checkout does not have an active Prime membership… | Use an account with Prime |
| The automatic order was blocked because the product price changed and the loss exceeds the maximum allowed threshold. | Check the price; if you accept the loss raise the supplier account's Maximum loss limit |
| The automatic order was blocked because the product has an excessively long shipping time… | Wait for a faster shipping option or cancel the order |
| No available offer was found for the product… / Unable to add the product to the cart… | Check the product availability at the supplier |
| The provided shipping address is invalid… / AliExpress rejected the shipping address… | Fix the address in the Edit tab of the order details |
| The product cannot be shipped to the provided address… | Check the address or cancel the order |
For generic messages (An unexpected error occurred…) try again later; if the error repeats, contact support.
The order was placed but isn't connected
Message: The order was successfully placed, but there was an issue connecting it to the system…
The purchase at the supplier already exists: don't purchase it again. Droopify periodically tries to connect it. If the order stays Not Monitored, connect it yourself with Connect Order or contact support. Connecting costs 0.5 credits, the same as when the automatic order connects it by itself.
Similar: The order was placed, but Amazon requires the payment to be revised…. Update the payment method on Amazon.
The order stays on Ordering...
When you send many automatic orders at once, some wait for their turn. Until it has started you can stop it with Cancel Purchase; after that, wait for the result.
If no cause matches, write to support with the eBay Order ID, the eBay store, the supplier account used and a screenshot of the message.