Order statuses
What the statuses in the Status column of the Orders page mean, together with the monitoring labels and the messages shown under the order.
Order statuses
| Status | Meaning |
|---|---|
| Pending | Order received on eBay, not yet purchased from the supplier |
| Ordered | Product purchased from the supplier, not shipped yet |
| Shipped | The supplier has shipped and the order has a tracking number |
| Delivered | Shipment delivered to the customer |
| Cancelled | Order cancelled on eBay, or marked as cancelled only on Droopify |
| Returned | Return closed on eBay, or marked as returned only on Droopify |
| Dispute | Dispute closed on eBay, or marked only on Droopify |
| Supplier Error | Droopify can't read the order at the supplier, or the supplier reports a problem |
| Deleted | Order deleted from Droopify: it doesn't appear in the list, only with the Status filter |
While a cancellation, a return or a dispute is open, the order keeps its status and a yellow warning appears under it with the link Click here to view the request, which opens Order Issues. That's where you handle them.
How the status changes automatically
- Every new eBay order arrives in Droopify as Pending.
- If the order is Monitored, Droopify periodically checks the order at the supplier: it moves it to Ordered when the purchase is found, to Shipped when the supplier provides the tracking number (which Droopify sends to eBay) and to Delivered on delivery.
- After a successful automatic order the order moves to Ordered and is already Monitored.
- If the order isn't monitored, the status only changes when you change it from the status menu (see below).
Status menu
Clicking the status in the Status column opens a menu; each entry opens its own popup.
| Current status | Available entries |
|---|---|
| Pending | Purchase Product, Connect Order, Ordered, Shipped, Delivered, Cancelled, Returned, Dispute |
| Ordered | Shipped, Delivered, Cancelled, Returned, Dispute |
| Shipped | Delivered, Cancelled, Returned, Dispute |
| Delivered | Cancelled, Returned, Dispute |
| Cancelled, Returned, Dispute | An X on the right of the status opens Clear Order Issues |
| Other statuses | No entries |
Purchase Product and Connect Order only appear if the order isn't monitored and is linked to the supplier product. Popup pages: Purchase Product, Connect Order, Set as Ordered, Set as Shipped, Set as Delivered, Cancelling an order, Set as Returned, Set as Disputed.
Monitoring labels
Under the title of Pending, Ordered and Shipped orders one of these labels appears:
| Label | Meaning |
|---|---|
| Monitored | The order is connected to a supplier order and Droopify follows its shipping automatically |
| Manual Monitoring | The order is connected to an Amazon order with manual monitoring: you update the tracking with Update Tracking |
| Not Monitored | No supplier order connected: use Purchase Product or Connect Order |
With Manual Monitoring, the Update Tracking button opens the order page on the Amazon website: with the Droopify Chrome Extension installed, the tracking data is read and saved. Do it at least once a day.
Messages under the order
| Message | What to do |
|---|---|
| Check the order status on the supplier's website. If the order is correct, click here to update the tracking: the system will synchronize the data automatically. | Appears with Supplier Error. Check the order on the supplier's website, then click the link: the order details open and Update Tracking starts |
| Unable to mark the order as shipped on eBay. Click here to resolve the issue. | Click the link: Droopify tries again to mark the order as shipped on eBay (Resolve Issue button in the details) |
| Unable to set the tracking code for the order on eBay. Click here to resolve the issue. | Click the link: Droopify tries again to send the code to eBay |
| The tracking has not been updated for more than 24 hours. … | Order with Manual Monitoring not updated: press Update Tracking |
| The order has not been paid. Complete the payment through the AliExpress website to avoid cancellations. | Pay the order on AliExpress |
| Red message on a Pending order | The automatic order didn't succeed: see The automatic order doesn't start |