Out of credits
The You've run out of credits! popup appears on its own when your account's credits are running out.
When it appears
It opens when you enter the dashboard and the available credits (monthly plan credits plus Extra Credits) are almost used up. It appears again every time you open the dashboard until you have enough credits.
The popup says: "You've used up all your credits. To keep using tracking codes conversion, AI features and Connect Order, upgrade your plan or buy Extra Credits.". How credits are used is explained in Credits.
Popup buttons
| Button | What it does |
|---|---|
| Buy Extra Credits | Opens the page to buy a credits package |
To close the popup without buying use the X at the top.
What happens next
When you buy credits, the balance in the {plan_name} Plan box at the bottom of the side menu updates and the popup no longer appears. How packages and the Credits History work is explained in Credits.
Without credits the operations that use them don't start and show an error message about insufficient credits: for example tracking codes conversion, Improve with AI and Connect Order. The other dashboard features stay available.
For the other dashboard alerts see Introduction.