Set as Returned
How to use the Order Returned popup to check an order's return on eBay or to set the order as Returned only on Droopify.
Before you start
- The order is Pending, Ordered, Shipped or Delivered on the Orders page. For other statuses the Returned entry doesn't appear in the status menu.
- Returns are opened and handled on eBay: Droopify doesn't accept or decline returns for you. Returns opened by the customer appear by themselves in Order Issues: the popup lets you skip the wait for the automatic update or mark a return that doesn't exist on eBay.
- If an automatic order is running for the order, the action is refused until it ends.
Checking the return on eBay
- In the Status column open the status menu and pick Returned. Order Returned opens.
- Leave Set as Returned only on Droopify unticked. The grey box says "We will check on eBay whether a return exists for this order and update it with the latest data."
- Press Check if the order has been returned.
If eBay has a return for the order, The order has been updated with the return data successfully. appears and the return shows up in Order Issues: Unresolved if it's still open, Resolved if it's closed (in that case the order moves to the Returned status). How to handle it: Returns.
If eBay has no return for the order, or has rejected it, the order doesn't change and an error appears.
Setting as Returned only on Droopify
- In the Order Returned popup tick Set as Returned only on Droopify. The grey box says "The order will be marked as returned only on Droopify, nothing will be changed on eBay."
- Press Set as Returned.
The order moves to the Returned status right away, its profit becomes 0 and the return appears in Order Issues as Resolved. Nothing changes on eBay.
Send message
There is no automatic message for this status: Send message starts off and, if you turn it on, you write the text yourself. You can use {buyer_first_name}, {product_title}, {feedback_url}, {shipping_courier} and {tracking_code}, which are replaced with the order data.
The message is only sent if the operation succeeds: if the check on eBay finds no return, the customer receives nothing.
Possible errors
| Message | What to do |
|---|---|
| No return was found on eBay for this order. | Check the order on eBay. If the return was handled outside eBay, use Set as Returned only on Droopify |
| Please enter a custom message to continue. | Write the message or turn off Send message |
| You can't perform this action: an automatic purchase is in progress for this order. … | Wait for the automatic order to end or stop it with Cancel Purchase |
If the operation fails, the popup shows the reason instead of the success message: a Droopify message, like those in the table, or eBay's text as it is. In this case the order status is not updated: fix the problem shown and try again.