Update from eBay
How to read the issue of an order again from eBay right away on the Order Issues page, without waiting for the automatic update.
When you need it
Droopify updates cancellations, returns and disputes periodically. If you have just replied on eBay (for example you accepted a cancellation or refunded a return) and want to see the new status right away, use Update.
The button only appears on rows with an Unresolved issue: a Resolved issue no longer changes.
Updating an issue
- In Order Issues press the blue Update button (clock icon) on the order's row.
- The Update from eBay popup opens: "We will check the cancellation, return or dispute on eBay right now and update the order with the latest data, without waiting for the automatic update."
- Press Update. The order has been updated with the latest eBay data successfully. appears and the table refreshes.
What happens next
- If the issue was closed on eBay, the row becomes Resolved and the order is updated as described in Cancellations, Returns and Disputes.
- If the issue is still open, the row stays Unresolved with the latest eBay data and the warning on what to do.
- Nothing changes on eBay: Droopify only reads. Accepting, declining or refunding is done on eBay.
Possible errors
If the update from eBay fails, the reason appears: a Droopify message or the text sent back by eBay.
| Message | What to do |
|---|---|
| This order has no open cancellation, return or dispute to update. | The issue is already closed: reload the page |
| The order was not found. Check the entered data and try again. | Reload the page and try again |
| An unknown error occurred. Please try again later or contact support. | Try again later; if it keeps happening, contact support with the Order ID |