Cancelling the subscription

You cancel or reactivate your Droopify subscription from the billing portal, starting from the plans page.

Before you start

• Cancelling is not immediate: you can use Droopify until the end of the period already paid.
• If you just want to spend less, you can move to a smaller plan instead of cancelling (Changing plan).

Cancelling the subscription

1. In Profile & Billing click Edit Subscription.
2. At the bottom of the plans page click Cancel your subscription: the billing portal opens.
3. Confirm the cancellation in the portal.

The plan status becomes Expiring (Plan and subscription).

Reactivating the subscription

While the status is Expiring, the same spot of the plans page shows Reactivate your subscription.

1. Click Edit Subscription in Profile & Billing.
2. At the bottom of the plans page click Reactivate your subscription.
3. Confirm in the billing portal.

The status goes back to Active and the subscription renews as usual.

What happens when it expires

When the paid period ends, the subscription expires:

• the dashboard is no longer available and you are asked to choose a plan;
• your eBay stores and Amazon accounts are disconnected from Droopify;
• the listings of the disconnected stores no longer appear in Inventory and Droopify stops updating them;
• Monthly Credits drop to zero, while Purchased Credits are kept.

To use Droopify again, choose a plan again and reconnect your eBay stores (Connecting an eBay store).

If instead a payment fails, the subscription does not expire right away: see the Payment Failed section in Plan and subscription.