Order Issues
The Order Issues page collects the eBay orders that have a cancellation, a return or a dispute, open or already closed.
Issue types
| Type | When it appears | Details |
|---|---|---|
| Cancellation | The customer or you asked to cancel the order | Cancellations |
| Return | The customer asked to return the product | Returns |
| Dispute | The customer opened an "Item Not Received" inquiry or a case in the eBay Resolution Center | Disputes |
Droopify reads issues from eBay automatically and updates them periodically: you don't have to add them yourself. An issue also appears when you set an order as Cancelled, Returned or Dispute from the Orders page: see Cancelling an order, Set as Returned and Set as Disputed.
Each order takes a single row. If an order has more than one issue, the row shows the most important one: first the dispute, then the return, then the cancellation.
Issue statuses
| Status | Meaning |
|---|---|
| Unresolved | The issue is open on eBay. A notice under the row explains what to do |
| Resolved | The issue is closed on eBay, or you marked it only on Droopify |
The number next to Order Issues in the menu counts the orders with an Unresolved issue in the visible eBay stores.
Droopify does not accept or decline requests for you: you reply on eBay, then the status updates by itself.
Table columns
| Column | What it shows |
|---|---|
| Order | Image and title of the product sold, with the custom tag if there is one |
| Date | Date you received the order |
| Status | Issue type (Cancellation, Return, Dispute) and status (Unresolved or Resolved) |
| Region | eBay region of the order |
| Opened On | Date the issue was opened |
| Customer | eBay username of the customer and shipping address |
| Opened by | Who opened the issue: Customer, Seller or Unknown |
| Product ID | eBay store that received the order: the name opens the listing on eBay |
Filters and search
- The Issue status filter shows only Unresolved or only Resolved orders.
- Search works by Order Title, Order ID, Customer Name (the eBay username) or Supplier PID. The title can be partial; the other values must be typed in full.
- The Date column sorts the table; by default the most recent orders are at the top.
- The page only shows the visible eBay stores (Introduction) and leaves out archived orders.
On the Orders page, when you filter by status, orders with an issue don't appear: look for them here.
Row actions
| Action | What it does | Details |
|---|---|---|
| View Order (or a click on the row) | Opens the order details, the same as on the Orders page | Order details |
| Update | Only on Unresolved issues: opens Update from eBay and reads the issue again from eBay right away | Update from eBay |
The page has no bulk actions.
To remove an issue from an order without resetting it, use the X in the status field on the Orders page: see Clear Order Issues. It isn't available on this page.