Dashboard › Drafts

Draft problems

3 min read

This page helps you solve the most common problems with the drafts of the Drafts page.

The newly created draft doesn't appear

Possible causes:

  1. Creation is still running or failed: open the Operations History of the Drafts page, Draft Creation section. What to do: if the row has the red X, read the reason and look it up in Create a draft, Possible errors section.
  2. The product already exists: the reason is "A draft or listing already exists for this product.". What to do: search the product in Drafts with Supplier PID or in Inventory.
  3. You reached the plan capacity: the reason is "You have reached the maximum number of products allowed by your plan.". What to do: delete drafts or listings you don't need, or change plan (Profile & Billing).
  4. The draft's store is not visible: the table only shows drafts of visible stores. What to do: make the store visible in Switch eBay Stores.
  5. Search or filters are active: What to do: clear the search and click Reset in the filters.

The eBay store is not among the ones you can pick

Possible causes:

  1. The store is not visible: Publish on in Create New Drafts, Create drafts in in Winning Products and the eBay store operation of Bulk Edit Drafts only list visible stores; the eBay Store field of a draft popup shows the visible stores plus the draft's current one. What to do: make the store visible in Switch eBay Stores, then open the popup again.
  2. The store is not connected: What to do: connect or reconnect it from the eBay Stores page.

The draft shows as Out of Stock

The reason appears under the row:

  1. "The product is out of stock because it is no longer available or has been permanently removed by the supplier": the supplier no longer sells it. What to do: wait until it is available again or delete the draft.
  2. "The product is out of stock because the shipping times exceed the maximum days allowed by your preferences": delivery exceeds the store's Maximum delivery days. What to do: raise the value in the store settings (eBay Stores) or pick another product.
  3. Availability set by hand: in the edit popup Availability is Not available with (Edited). What to do: change it or use Reset Changes.

Publication fails

The draft stays in Drafts with the reason in red under the row.

Possible causes:

  1. Restricted or out of stock product: What to do: if you are sure eBay accepts the product, publish again with Ignore all warnings and publish the draft. (Publish Draft).
  2. Word in the store's Keyword Blacklist with the Block action: What to do: remove the word from title, description or item specifics, or change the store blacklist.
  3. Images too small for eBay: What to do: upload larger images in the Images section.
  4. Category not found: What to do: pick the Category by hand in the edit popup.
  5. Error returned by eBay: the text comes from eBay. What to do: fix the field it mentions and try again.

The scheduled draft was not published

Check the message under the row: the same causes as a failed publication apply. If the draft has warnings and you didn't tick Ignore all warnings and publish the draft on the scheduled date., publication stops.

If no cause matches, contact support with the eBay store, the draft's Supplier PID and a screenshot of the message under the row or of the Operations History.