FAQ › Orders and Profits

I marked an Amazon order as Shipped by hand: what do I do?

1 min read

For orders you buy from Amazon or AliExpress you don't need to mark the order as Shipped by hand: Droopify reads the tracking from the supplier, converts it to Aquiline Tracking and sends it to eBay by itself, but only if the order is linked with Connect Order.

Why it shouldn't be marked by hand

With Set as Shipped the number you type goes to eBay as it is and the order stays Not Monitored. An Amazon order marked by hand with the Amazon Logistics Europe courier and an Amazon link as the number has a tracking that eBay doesn't accept: Resolve Issue appears under the order and the delivery doesn't show to the customer.

How to fix it

  1. Open the order details and press Reset Order: the order goes back to Pending and the tracking numbers are removed. Nothing changes on eBay.
  2. Press Connect on the order row and link the Amazon order, with Automatic or Manual monitoring.
  3. From here Droopify follows the order: when it becomes Shipped it converts the number and sends it to eBay.

Linking details: Connect Order. When to use the manual setting: Set as Shipped.