FAQ › Subscription and Payments

How do I change the payment method of my Droopify subscription?

1 min read

You change the card of your subscription from the billing portal, which you open from Profile & Billing.

Changing the card

  1. In Settings open Profile & Billing.
  2. In the Billing panel click Edit Billing Info: the billing portal opens.
  3. Add the new card and set it as default.
  4. Go back to Droopify from the portal.

The default card in the portal is the one used for subscription renewals. In the Billing panel, on the Payment row, you see the last four digits of the card (Ends with …); Missing means no card is saved.

The payment was not successful

If you see the Payment Failed page instead of the dashboard, click Retry Payment: the same portal opens, where you update the card and pay the outstanding invoice. See The subscription payment was not successful, what should I do?.

Changing your invoice details

From the same portal you also update the billing details shown in the Billing panel: Name, Email, Address and VAT Number.

The rest of the page: Profile & Billing.