Why am I not receiving the OTP code to verify my account?
Usually the OTP code ended up in spam, the email you entered contains a typo, or you are waiting for a new code while the one already sent is still valid.
When Droopify asks for the OTP code
- Sign up: after Sign Up the Email Verification page opens and the code arrives at the email you entered.
- Log in with email and password: after Log In the OTP Verification page opens. If you tick Remember me, Droopify remembers the device and for a while does not ask for the code when you log in from it.
Logging in with Google or Discord does not ask for an OTP code. Changing your password does not need the code: you receive a link by email (Changing your password).
The code does not arrive
- Check the address in the sentence "We sent a verification code to …". If it is wrong, click Back to Login (or Back to Sign Up) and correct it.
- Look for the email in spam and in the other folders of your mailbox.
- Wait a few minutes: sometimes the email arrives late.
You tried again and no new code arrives
The code stays valid for a few minutes. If during that time you go back and repeat the login or sign up, you do not receive a new email: use the code from the first one. When the code expires, repeat the operation and you receive a new one.
Messages about the code
| Message | What to do |
|---|---|
| OTP code must be 6 digits. | It also appears when the code is wrong: check the 6 digits in the latest email you received |
| The verification code has expired. Please request a new one. | The code has expired or you got it wrong too many times: go back and repeat the operation |
| No pending verification code. Please request a new one. | Go back and repeat the operation |
| Too many attempts for this account. Please wait a few minutes and try again. | Wait a few minutes before trying again |
If after these checks the code still does not arrive, contact support with the email you are trying to log in or sign up with. Sign in settings: Security & Access.