Why does it say my password is wrong when I log in, even though it is correct?
The Invalid email or password. message appears both when the password is wrong and when the email does not match any Droopify account: check both, or reset your password.
The email is not the one of your account
A typo in the email, or an email different from the one you signed up with, produces the same message as a wrong password. Check the address, including spaces and similar-looking letters.
The password is not the right one
If you recently changed your password, or your browser saves it, you might be using the old one. Click Forgot password? on the login page, enter your email and click Send Recovery Link: from the link in the email choose a new password and log in with it (Changing your password).
You signed up with Google or Discord
If the account was created with Google or Discord, This account is registered with Google or Discord. Please log in using the correct provider to continue. appears. Log in with the Google or Discord button. If you also want to log in with email and password, after logging in click Enable Sign In on Email & Password in Security & Access.
You made too many attempts
| Message | What to do |
|---|---|
| Too many attempts for this account. Please wait a few minutes and try again. | Wait a few minutes before trying again |
| Too many failed attempts. This account is temporarily locked, please try again later. | Sign in is blocked for a while: in the meantime reset your password from Forgot password? and try again later |
The problem is the security check
If Security check failed. Please reload the page and try again. appears, or a message asking you to disable ad blockers or VPNs, the problem is not the password: reload the page, disable ad blockers or VPNs for the site, or try a different network.
If no case matches, contact support with the email you are trying to log in with. Sign in settings: Security & Access.