# Droopify Docs

> Official documentation of Droopify, the best eBay dropshipping software: dashboard guides, settings, tools, eBay fees by marketplace and FAQs. Every page is available in English (/en/) and Italian (/it/) with the same slug.

Full documentation in one file: https://docs.droopify.co/llms-full.txt

## Get Started

- [Prices](https://docs.droopify.co/en/prices.md): Droopify plans and prices, the 14-day free trial, what monthly credits pay for, how many credits each feature costs and the Extra Credits packages.
- [Onboarding](https://docs.droopify.co/en/quick-start.md): The steps Droopify asks for after sign-up: how you found us, connecting your eBay store and what to do if the store is already in use.

## Dashboard

- [Introduction: Introduction](https://docs.droopify.co/en/introduction.md): How the Droopify dashboard is laid out: side menu, header, profile menu, visible eBay stores and the alerts that appear when you log in.
- [Introduction: Switch eBay Stores](https://docs.droopify.co/en/switch-ebay-stores.md): The Droopify Switch eBay Stores popup: choosing the Main Store and the eBay stores visible in the dashboard, and what changes in the pages.
- [Introduction: Reconnect eBay stores](https://docs.droopify.co/en/reconnect-ebay-stores.md): The Droopify Reconnect your eBay stores now popup: when it appears, why an eBay store shows as disconnected and how to reconnect it through eBay.
- [Introduction: Out of credits](https://docs.droopify.co/en/out-of-credits.md): The Droopify You've run out of credits! popup: when it appears, how to buy Extra Credits and what happens when your credits run out.
- [Introduction: Operations History](https://docs.droopify.co/en/operations-history.md): The Droopify Operations History popup on the Drafts and Inventory pages: running, completed and failed operations, draft creation and edits.
- [Home: Home](https://docs.droopify.co/en/home.md): The Droopify Home sums up sales, profit, products, orders and traffic of your eBay stores, all-time or for a period picked in the calendar.
- [Home: Revenue and profit](https://docs.droopify.co/en/home-revenue-and-profit.md): How the Droopify Home calculates Total Revenue and Total Profit, what the percentage means and how to read the Sales Overview chart.
- [Home: Orders on the Home](https://docs.droopify.co/en/home-orders.md): What the Orders and Ongoing Orders panels of the Droopify Home show: orders by eBay marketplace and incomplete orders split by status.
- [Home: Products and traffic](https://docs.droopify.co/en/home-products-and-traffic.md): What Total Products, Monthly Views and Monthly Impressions count on the Droopify Home and how to read their percentages.
- [Drafts: Drafts](https://docs.droopify.co/en/drafts.md): The Droopify Drafts page: table columns, labels and notices, search, filters and sorting, row actions and the Operations History.
- [Drafts: Create a draft](https://docs.droopify.co/en/create-a-draft.md): How to create drafts in Droopify from Amazon and AliExpress product links or IDs: eBay store, region, supplier, variants, progress and errors.
- [Drafts: Accepted links and IDs](https://docs.droopify.co/en/create-a-draft-links.md): Which Amazon and AliExpress product links and IDs the Product URLs or IDs field of Create New Drafts accepts and how Droopify picks the eBay region.
- [Drafts: Edit a draft](https://docs.droopify.co/en/edit-single-draft.md): The edit popup of a Droopify draft: details, eBay store, template, images, item specifics, Other section, saving, resetting and errors.
- [Drafts: Draft price](https://docs.droopify.co/en/edit-draft-price.md): The Price section of the Droopify draft edit popup: monitoring, quantity, availability, selling price, markup, price cents and VAT, and how they update.
- [Drafts: Edit a group of drafts](https://docs.droopify.co/en/edit-drafts-group.md): How to edit a draft with variants in Droopify: shared group data, the variants editor, AI and the popup of each variant with price and images.
- [Drafts: Improve with AI](https://docs.droopify.co/en/improve-drafts-with-ai.md): How to rewrite the title, description, item specifics and variants of a Droopify draft or group with AI using Confirm AI Optimization, and its credits.
- [Drafts: Delete Draft](https://docs.droopify.co/en/delete-draft.md): The Droopify Delete Draft popup: how to delete a draft, a variant or a group of drafts from the red button on the row and what happens next.
- [Drafts: Publish Draft](https://docs.droopify.co/en/publish-draft.md): The Droopify Publish Draft popup: how to publish a draft or a group with variants on eBay right away, what Ignore all warnings does and what happens next.
- [Drafts: Select several drafts](https://docs.droopify.co/en/bulk-actions-drafts.md): How to select several drafts in the Droopify Drafts page: checkboxes, groups and variants, Select All and the bulk actions bar at the bottom.
- [Drafts: Delete Drafts](https://docs.droopify.co/en/bulk-delete-drafts.md): The Droopify Delete Drafts popup: how to delete several selected drafts together, the second confirmation with the number of drafts and what to do if it fails.
- [Drafts: Bulk Edit Drafts](https://docs.droopify.co/en/bulk-edit-drafts.md): The Droopify Bulk Edit Drafts popup: eBay store, quantity, price cents, profit, monitoring, custom tag and reset on several drafts at once.
- [Drafts: Bulk Improve with AI](https://docs.droopify.co/en/bulk-improve-drafts-with-ai.md): The Droopify Confirm AI Optimization popup of the bulk bar: rewrite title, description and item specifics of several drafts with AI and the credits it uses.
- [Drafts: Schedule Publication](https://docs.droopify.co/en/schedule-drafts-publication.md): The Droopify Schedule Publication popup: schedule the eBay publication of several drafts, same date or incremental mode, and delete the schedule.
- [Drafts: Publish Drafts](https://docs.droopify.co/en/publish-drafts.md): The Droopify Publish Drafts popup: how to publish several selected drafts on eBay right away, what Ignore all warnings does and how groups are handled.
- [Drafts: Draft problems](https://docs.droopify.co/en/drafts-troubleshooting.md): What to do if a Droopify draft doesn't appear after creation, the eBay store can't be picked, the draft is out of stock or is not published on eBay.
- [Inventory: Inventory](https://docs.droopify.co/en/inventory.md): The Droopify Inventory lists the listings published on your eBay stores: columns, labels, search, filters, sorting and the actions you can take.
- [Inventory: Edit a listing](https://docs.droopify.co/en/edit-single-listing.md): Edit a listing or a variant from the Droopify Inventory: title, description, category, images, template, item specifics and product URL on eBay.
- [Inventory: Edit a listing's price and quantity](https://docs.droopify.co/en/edit-listing-price.md): The Price tab of the Droopify listing editor: quantity, availability, monitoring, selling price, profit, price cents and VAT, and what each change does.
- [Inventory: Improve a listing with AI](https://docs.droopify.co/en/improve-listing-with-ai.md): Have AI rewrite the title, description and item specifics of a listing from the edit popup of the Droopify Inventory, paying with credits.
- [Inventory: Edit a listing with variants](https://docs.droopify.co/en/edit-group-of-listings.md): Edit an eBay listing with variants from the Droopify Inventory: title, description, category, template and item specifics, then price and images per variant.
- [Inventory: Bulk edit listings](https://docs.droopify.co/en/bulk-edit-listings.md): Edit several listings at once from the Droopify Inventory: quantity, price cents, profit, monitoring, custom tag and reset to the default values.
- [Inventory: Improve several listings with AI](https://docs.droopify.co/en/bulk-improve-listings-with-ai.md): Have AI rewrite the title, description and item specifics of several listings at once from the Droopify Inventory: fields, credit cost and outcome.
- [Inventory: Delete a listing](https://docs.droopify.co/en/delete-listings.md): Delete a listing from the Droopify Inventory with the Delete Listing popup: from both eBay and Droopify, or only from Droopify keeping it on sale.
- [Inventory: Delete several listings](https://docs.droopify.co/en/bulk-delete-listings.md): Delete several listings at once from the Droopify Inventory with Delete Listings: from eBay or only from Droopify, with a confirmation for large deletions.
- [Inventory: Sponsor a listing](https://docs.droopify.co/en/sponsor-listings.md): Sponsor an eBay listing from the Droopify Inventory with the Sponsor Listing popup: Fixed or Dynamic type, percentage and estimated profit.
- [Inventory: Manage the sponsorship of several listings](https://docs.droopify.co/en/manage-sponsorship.md): Sponsor, update or remove the eBay sponsorship of several listings at once from the Droopify Inventory with the Manage Sponsorship popup.
- [Inventory: Remove a listing's sponsorship](https://docs.droopify.co/en/delete-sponsors.md): Remove the eBay sponsorship of a listing from the Droopify Inventory, and why a sale can still show as sponsored after the removal.
- [Inventory: Untracked Inventory](https://docs.droopify.co/en/untracked-inventory.md): What untracked listings are in Droopify: how to read them from eBay, the table's columns, filters and sorting, and the ways to synchronize them.
- [Inventory: Synchronize an untracked listing](https://docs.droopify.co/en/sync-untracked-listing.md): Connect an untracked listing to its Amazon or AliExpress product with Synchronize Product in Droopify, and what changes on eBay after synchronization.
- [Inventory: Synchronize listings by SKU](https://docs.droopify.co/en/sync-untracked-listings-by-sku.md): Bulk synchronize untracked listings in Droopify using the SKU as the ASIN of the Amazon product: requirements, steps and possible errors.
- [Inventory: Synchronize listings by CSV](https://docs.droopify.co/en/sync-untracked-listings-by-csv.md): Bulk synchronize untracked listings in Droopify with a CSV file of eBay listing IDs and supplier links: file format, steps and possible errors.
- [Inventory: Price and stock monitoring](https://docs.droopify.co/en/price-and-stock-monitoring.md): How Droopify automatically updates the price and availability of your eBay listings when the supplier's product changes, and how to exclude a single listing.
- [Inventory: Listing out of stock but available at the supplier](https://docs.droopify.co/en/listing-out-of-stock.md): Why a listing shows Out of Stock in Droopify, with quantity 0 on eBay, even though the product looks available at the supplier, and how to put it back on sale.
- [Offers: Offers](https://docs.droopify.co/en/offers.md): How the Droopify Offers page works: listings watched by eBay customers, profit with the 5% discount and sending offers one at a time or in bulk.
- [Offers: Sending an offer](https://docs.droopify.co/en/send-offer.md): How to send a 5% discount offer from the Droopify Offers page to customers who saved an eBay listing: message, {product_title} and possible errors.
- [Offers: Sending offers in bulk](https://docs.droopify.co/en/bulk-send-offers.md): How to send several 5% discount offers at once from the Droopify Offers page: selection, message, partial sending and possible errors.
- [Orders: Orders](https://docs.droopify.co/en/orders.md): The Droopify Orders page lists the sales of your eBay stores: columns, search, filters, archive, synchronization and the actions on each order.
- [Orders: Order statuses](https://docs.droopify.co/en/order-statuses.md): What order statuses mean in Droopify, how they change automatically, tracking monitoring and the messages shown under each order.
- [Orders: Order details](https://docs.droopify.co/en/view-order-details.md): The order panel in Droopify: prices, profit, customer, tracking, chat, eBay fees, notes, editing the order data and Reset Order.
- [Orders: Purchase Product](https://docs.droopify.co/en/fulfill-order.md): Purchase the product of an eBay order from the supplier with the Droopify automatic order: supplier account, Cancel Purchase, tracking and credits.
- [Orders: Send to Chrome Extension](https://docs.droopify.co/en/purchase-with-chrome-extension.md): Buy the product of an eBay order on Amazon with the Droopify Chrome Extension: cart and customer address are ready, you confirm the payment.
- [Orders: Synchronize Product](https://docs.droopify.co/en/sync-order-product.md): Link an eBay order that has no supplier product in Droopify to an Amazon or AliExpress product with the Synchronize Product popup.
- [Orders: Connect Order](https://docs.droopify.co/en/connect-order.md): Connect an eBay order to an order already placed on Amazon or AliExpress with Connect Order, so Droopify follows its shipping and tracking number.
- [Orders: Set as Ordered](https://docs.droopify.co/en/mark-order-as-ordered.md): Mark an eBay order as Ordered by hand in Droopify with the Order Ordered popup: message to the customer, change on eBay or only on Droopify.
- [Orders: Set as Shipped](https://docs.droopify.co/en/mark-order-as-shipped.md): Mark an eBay order as Shipped by hand in Droopify with the Order Shipped popup: courier, tracking number, message to the customer and sending to eBay.
- [Orders: Set as Delivered](https://docs.droopify.co/en/mark-order-as-delivered.md): Mark an eBay order as Delivered by hand in Droopify with the Order Delivered popup and send the customer the delivery message on eBay.
- [Orders: Cancelling an order](https://docs.droopify.co/en/cancel-order.md): Cancel an eBay order from Droopify with Set as Cancelled: reason, message to the customer, cancellation on eBay or only on Droopify and what happens next.
- [Orders: Set as Returned](https://docs.droopify.co/en/mark-order-as-returned.md): With the Droopify Order Returned popup you check whether eBay has a return for the order or set it as Returned only on Droopify, with a message to the customer.
- [Orders: Set as Disputed](https://docs.droopify.co/en/mark-order-as-disputed.md): With the Droopify Order Disputed popup you check on eBay whether the order has a dispute or set it as Disputed only on Droopify, with a message to the customer.
- [Orders: Ask for Feedback](https://docs.droopify.co/en/request-order-feedback.md): Ask the customer of a delivered eBay order for feedback with the Droopify Ask for Feedback popup, using the store message or a custom one.
- [Orders: Ask for Feedback in bulk](https://docs.droopify.co/en/bulk-request-order-feedback.md): Ask the customers of several delivered eBay orders for feedback at once with Droopify bulk Ask for Feedback: eligible orders, message and result.
- [Orders: Delete Order](https://docs.droopify.co/en/delete-order.md): Delete an order from the Droopify Orders list with the Delete Order popup: what happens to the order, where to find it again and what stays the same on eBay.
- [Orders: Delete Orders](https://docs.droopify.co/en/bulk-delete-orders.md): Delete several orders at once from the Droopify Orders list with the Delete Orders popup: selection, what happens to the orders and the effect on eBay.
- [Orders: Archive Orders](https://docs.droopify.co/en/archive-orders.md): Move orders to Archived Orders with Archive Orders and bring them back to the list with Unarchive Orders, without changing anything on eBay or the status.
- [Orders: The automatic order doesn't start](https://docs.droopify.co/en/auto-order-not-starting.md): What to do in Droopify if orders aren't purchased by themselves, Purchase Product is missing, or the automatic order fails or stays on Ordering.
- [Orders: Clear Order Issues](https://docs.droopify.co/en/clear-order-issues.md): Remove a cancellation, return or dispute from an order with the Clear Order Issues popup on the Orders page, without resetting the order.
- [Order Issues: Order Issues](https://docs.droopify.co/en/order-issues.md): The Droopify Order Issues page collects the eBay cancellations, returns and disputes of your orders: statuses, columns, filters and updates.
- [Order Issues: Cancellations](https://docs.droopify.co/en/cancellations.md): How Droopify shows eBay cancellations in Order Issues: who opens them, reasons, notices, what to do on eBay and what changes in the order.
- [Order Issues: Returns](https://docs.droopify.co/en/returns.md): How Droopify shows eBay returns in Order Issues: when they appear, notices and reasons, how to handle them with the supplier and what changes in the order.
- [Order Issues: Disputes](https://docs.droopify.co/en/disputes.md): How Droopify shows eBay disputes in Order Issues: Item Not Received inquiries, Resolution Center cases, notices and what to do on eBay.
- [Order Issues: Update from eBay](https://docs.droopify.co/en/refresh-order-issue.md): Read again from eBay right away an Unresolved cancellation, return or dispute with the Update from eBay popup of the Order Issues page in Droopify.
- [Direct Messages](https://docs.droopify.co/en/direct-messages.md): Read and answer your eBay store customers from the Droopify Direct Messages page: conversations, images, notes and pinned conversations in one place.
- [Winning Products](https://docs.droopify.co/en/winning-products.md): How to use Droopify Winning Products: find Amazon and AliExpress products by region, category, event, price and popularity and create drafts in a few clicks.

## Settings

- [Profile & Billing: Profile & Billing](https://docs.droopify.co/en/profile-and-billing.md): What you find on the Droopify Profile & Billing page: plan and subscription, billing details, credits, your profile and CSV data exports.
- [Profile & Billing: Plan and subscription](https://docs.droopify.co/en/subscription-and-plan.md): The Droopify Your Plan panel: plan name and price, included limits, renewal date, subscription statuses and failed payments.
- [Profile & Billing: Changing plan](https://docs.droopify.co/en/change-plan.md): How to move to a larger or smaller Droopify plan from the plans page, what you pay, how to end the free trial and the possible errors.
- [Profile & Billing: Cancelling the subscription](https://docs.droopify.co/en/cancel-subscription.md): How to cancel or reactivate your Droopify subscription from the billing portal and what happens to eBay stores, listings and credits when it expires.
- [Profile & Billing: Credits](https://docs.droopify.co/en/credits.md): How Droopify credits work: monthly and purchased credits, what they pay for, how to buy Extra Credits and how to read the Credits History.
- [Profile & Billing: Editing your profile](https://docs.droopify.co/en/edit-profile.md): How to change your Droopify username and profile image from the Edit Profile popup: fields, username rules, image upload and possible errors.
- [Profile & Billing: Exporting your data](https://docs.droopify.co/en/export-data.md): How to download the credits history, inventory listings and orders as CSV from Droopify Profile & Billing, and what each file contains.
- [Preferences & Tools](https://docs.droopify.co/en/preferences-and-tools.md): Download the Chrome Extension and iOS App, choose how variants are shown, set up Droopify tracking codes conversion and Discord notifications.
- [eBay Stores: eBay Stores](https://docs.droopify.co/en/ebay-account.md): The Droopify eBay Stores page: connected stores, seller level and limits, settings per region and supplier, logging in again and deleting a store.
- [eBay Stores: Connect an eBay store](https://docs.droopify.co/en/add-ebay-account.md): How to connect an eBay store to Droopify with Add eBay Store, what happens if another user already connected it and how to fix connection errors.
- [eBay Stores: Delete an eBay store](https://docs.droopify.co/en/delete-ebay-account.md): How to delete an eBay store from Droopify with the Delete popup: confirmation box, drafts and listings removed, listings on eBay and possible errors.
- [eBay Stores: Add a selling region or a supplier](https://docs.droopify.co/en/add-ebay-store-region.md): How to set up an eBay store's settings for a new selling region or a new supplier with Add eBay selling region and Add supplier, before creating drafts.
- [eBay Stores: General store settings](https://docs.droopify.co/en/ebay-store-general-settings.md): The General and Artificial Intelligence tabs of the eBay store settings: account type, Automatic order, draft creation rules and AI optimization.
- [eBay Stores: Keyword Blacklist](https://docs.droopify.co/en/ebay-store-keywords.md): The Keywords tab of an eBay store: words that block draft creation or are removed from the text, available actions and how to delete them.
- [eBay Stores: Add or edit keywords](https://docs.droopify.co/en/add-blacklist-keywords.md): How to add blacklist keywords to an eBay store with Add Keywords, one per line, and how to edit one: action, keyword list and possible errors.
- [eBay Stores: Prices and promotions](https://docs.droopify.co/en/ebay-store-prices-and-promotions.md): The Prices & Stock and Discounts & Promotions tabs of an eBay store: profit by price range, Unit (Fixed profit), quantity, discount code and save errors.
- [eBay Stores: Automatic sponsorship](https://docs.droopify.co/en/ebay-store-sponsorship.md): The Automatic Sponsorship tab of an eBay store: fixed or dynamic sponsorship of new listings, percentages, eBay's terms and errors when saving.
- [eBay Stores: Automatic messages](https://docs.droopify.co/en/ebay-store-messages.md): The Automatic Messages tab of an eBay store: messages to customers at each order status, the offer message, message variables and delivery photos.
- [eBay Stores: Store policies and synchronization](https://docs.droopify.co/en/ebay-store-policies.md): The Shipping, Payment and Return Policies tabs of an eBay store in Droopify and the Untracked Products tab to synchronize the store's listings.
- [eBay Stores: Templates](https://docs.droopify.co/en/templates.md): The Templates tab of an eBay store: choose the description template, apply it to all listings, edit it, and create or delete a template.
- [eBay Stores: Create a template](https://docs.droopify.co/en/create-template.md): How to create an eBay description template in Droopify with New template: a library design or a Custom template in HTML, variables and possible errors.
- [eBay Stores: Delete a template](https://docs.droopify.co/en/delete-template.md): How to delete an eBay description template from a store with Confirm template deletion: template in use, drafts and listings that use it, and errors.
- [Supplier Accounts: Supplier Accounts](https://docs.droopify.co/en/supplier-accounts.md): The Droopify Supplier Accounts page: connected Amazon and AliExpress accounts, what they are for, table columns, actions and the popup of each account.
- [Supplier Accounts: Amazon account](https://docs.droopify.co/en/amazon-account.md): Managing an Amazon account connected to Droopify: OTP code, Disconnect, logging in again with Log In, login errors and a disabled account.
- [Supplier Accounts: Add Supplier Account](https://docs.droopify.co/en/add-amazon-account.md): How to connect an Amazon or AliExpress account to Droopify with Add Supplier Account: 2FA key, OTP code, logging in again with Log In and errors.
- [Supplier Accounts: AliExpress account](https://docs.droopify.co/en/aliexpress-account.md): How to connect and manage an AliExpress account in Droopify: official AliExpress authorization, region, logging in again with Log In and errors.
- [Supplier Accounts: Edit a supplier account](https://docs.droopify.co/en/edit-supplier-account.md): How to edit an Amazon or AliExpress account in Droopify: Account Status, Maximum daily orders and Maximum loss limit for the automatic order.
- [Supplier Accounts: Disconnect a supplier account](https://docs.droopify.co/en/disconnect-supplier-account.md): How to disconnect an Amazon account from Droopify with Disconnect: what happens to the saved session and the automatic order, and how to log in again.
- [Supplier Accounts: Delete a supplier account](https://docs.droopify.co/en/delete-supplier-account.md): How to delete an Amazon or AliExpress account from Droopify with Delete: when the button appears, the confirmation box and how to connect the account again.
- [Invite a Friend: Invite a Friend](https://docs.droopify.co/en/invite-a-friend.md): The Droopify Invite a Friend page: how to open it, also from the phone, commission terms, balance, redeeming and the Commission History.
- [Invite a Friend: Becoming an affiliate](https://docs.droopify.co/en/become-an-affiliate.md): How to activate the Droopify affiliation from the Accept the Contract popup: read and accept the agreement, choose your affiliate code and possible errors.
- [Invite a Friend: Sharing your affiliate link](https://docs.droopify.co/en/share-affiliate-link.md): How to copy and share your Droopify affiliate links: Normal Invite and 10% Discount Invite, and when a new subscriber earns you commissions.
- [Security & Access: Security & Access](https://docs.droopify.co/en/access-and-security.md): Manage how you sign in to Droopify, your password, connected devices and the authorizations that let another person manage your account.
- [Security & Access: Changing your password](https://docs.droopify.co/en/change-password.md): How to change your Droopify password, or set one if you sign in with Google or Discord: recovery link by email, new password and the rules it must follow.
- [Security & Access: Granting access authorization](https://docs.droopify.co/en/grant-access-authorization.md): How to give a collaborator access to your Droopify account with the Grant Access Authorization popup, what they can do and how to revoke it.
- [Security & Access: Switching account](https://docs.droopify.co/en/switch-account.md): How to enter a Droopify account that gave you authorization with the Switch Droopify Account popup, and how to go back to your main account.
- [Security & Access: Accepting all pending requests](https://docs.droopify.co/en/accept-all-pending-requests.md): How to accept at once all the access authorization requests received from other Droopify accounts with the Accept All Pending Requests popup.

## Tools

- [Chrome Extension: Chrome Extension](https://docs.droopify.co/en/chrome-extension.md): What the Droopify Chrome Extension does: creates drafts from Amazon and AliExpress, prepares Amazon purchases, updates tracking and cleans addresses.
- [Chrome Extension: How to Install Chrome Extension](https://docs.droopify.co/en/how-to-install-chrome-extension.md): Install the Droopify Chrome Extension: download the zip from Preferences & Tools, extract the folder and load it in Chrome with developer mode turned on.
- [iOS App: iOS App](https://docs.droopify.co/en/ios-app.md): What the Droopify iOS App does: iPhone notifications for sold listings, feedback received and new customer messages from your eBay stores.
- [iOS App: How to Install iOS App](https://docs.droopify.co/en/how-to-install-ios-app.md): Install the Droopify iOS App on your iPhone: get TestFlight from the App Store, open the Droopify invite link and install the app to receive notifications.
- [Competitors Scanner: Competitors Scanner](https://docs.droopify.co/en/competitors-scanner.md): The Competitors Scanner is Droopify's free Chrome extension that shows the recent sales of any eBay seller, with prices, dates and images.
- [Competitors Scanner: How to install the Competitors Scanner](https://docs.droopify.co/en/how-to-install-competitors-scanner.md): How to install Droopify's free Competitors Scanner from the Chrome Web Store, pin it to the Chrome toolbar and run your first scan on eBay.

## FAQ

- [Drafts and Listings: Why can't I see the drafts I just created?](https://docs.droopify.co/en/why-dont-the-newly-imported-drafts-appear.md): Usually the creation is still running or failed, you reached your plan capacity, or the drafts' eBay store is not one of your visible stores.
- [Drafts and Listings: Why are drafts created in the wrong eBay store?](https://docs.droopify.co/en/why-are-drafts-being-imported-into-the-wrong-ebay-store.md): Drafts go to the store chosen in Publish on, which starts on your Main Store. Check it before creating drafts, or move the drafts afterwards.
- [Drafts and Listings: Why is a product out of stock even though it is available on Amazon?](https://docs.droopify.co/en/why-is-a-product-marked-as-out-of-stock-even-though-it-is-available-on-amazon.md): Usually delivery takes longer than the store's Maximum delivery days, or Amazon replaced the page with another product or doesn't ship to that country.
- [Drafts and Listings: Why do I see more products than I have published on eBay?](https://docs.droopify.co/en/why-do-i-see-a-higher-number-of-products-than-those-actually-published.md): Droopify also counts drafts, and each variant as one product: a listing with 3 variants counts as 3. That is why the total exceeds your eBay listings.
- [Drafts and Listings: How do I bulk edit the prices or quantities of all my products?](https://docs.droopify.co/en/how-can-i-bulk-edit-all-product-prices-or-availability.md): For a whole store use the Prices & Stock tab of the eBay store settings; for a selection use Edit Listings in Inventory or Edit Drafts in Drafts.
- [Drafts and Listings: How do I migrate from my current software to Droopify?](https://docs.droopify.co/en/how-do-i-migrate-from-my-current-software-to-droopify.md): Move your eBay listings from AutoDS, Yaballe, Easyinc, HustleGotReal, Dilato, Ecomsniper or similar software to Droopify without republishing them.
- [Orders and Profits: Why does my order show a negative or wrong profit?](https://docs.droopify.co/en/why-does-my-order-show-a-negative-or-incorrect-profit.md): Usually the supplier price changed, the listing sold through sponsorship, or eBay charged extra fees. Check the Fees tab of the order details.
- [Orders and Profits: Why is the order's purchase price different from the supplier's price?](https://docs.droopify.co/en/the-purchase-price-amazon-of-the-item-i-sold-is-wrong-its-higher-why.md): The Purchase Price is the one Droopify knew at the time of the sale: the supplier may have changed it since. You can correct it in the order details.
- [Orders and Profits: What profit percentage do you recommend?](https://docs.droopify.co/en/what-profit-percentage-do-you-recommend.md): It depends on sponsorship: high profits (up to 85% on cheap products) with 10-15% sponsorship, or 25-35% profits with 2-5% sponsorship.
- [Orders and Profits: I marked an Amazon order as Shipped by hand: what do I do?](https://docs.droopify.co/en/i-marked-an-amazon-order-as-shipped-by-hand-what-do-i-do.md): An Amazon order should not be marked as Shipped by hand: link it with Connect Order so Droopify converts the tracking to Aquiline Tracking and sends it to eBay.
- [eBay: Do I need a business account to sell on eBay with Droopify?](https://docs.droopify.co/en/to-sell-on-ebay-do-i-have-to-switch-to-a-business-account.md): No: Droopify works with both private and business accounts on eBay. Whether you must switch to business is up to eBay and the rules of your country.
- [eBay: When, why and how much does it cost to switch to a business account on eBay?](https://docs.droopify.co/en/when-why-and-how-much-does-it-cost-to-switch-to-a-professional-ebay-account.md): When to switch and what it costs is set by eBay. In Droopify a business account enables promotions and VAT and changes how eBay fees are calculated.
- [eBay: How can I increase my selling limits on eBay?](https://docs.droopify.co/en/how-can-i-increase-my-selling-limits-on-ebay.md): Selling limits are set by eBay: request an increase directly on eBay. In Droopify you see the limit and how much you use on the eBay Stores page.
- [eBay: Does Droopify use the official eBay API? Is a "non-API" service better?](https://docs.droopify.co/en/does-droopify-use-the-official-ebay-api.md): Droopify works with the official eBay APIs. Using them does not reduce visibility or sales: "non-API" services offer no advantage on eBay.
- [eBay: How eBay selling limits work](https://docs.droopify.co/en/ebay-selling-limits-explained.md): What eBay selling limits are, why they are monthly, what counts toward them, how they grow and what to do when you reach them. A guide for new sellers.
- [Security and Access: Can I change the email of my Droopify account?](https://docs.droopify.co/en/how-do-i-change-my-registration-email-on-droopify.md): No, the email you use to log in to Droopify cannot be changed from the dashboard: contact support. Your billing email is managed from the billing portal.
- [Security and Access: How do I change the password of my Droopify account?](https://docs.droopify.co/en/how-do-i-change-the-password-for-my-droopify-account.md): In Settings, Security & Access click Edit Password: you get a recovery link by email and choose a new password of at least 12 characters.
- [Security and Access: Why does it say my password is wrong when I log in, even though it is correct?](https://docs.droopify.co/en/why-does-it-say-wrong-password-when-i-log-in-even-though-its-correct.md): The Invalid email or password message appears if either the email or the password is wrong. Check both, or reset your password from Forgot password?.
- [Security and Access: Why am I not receiving the OTP code to verify my account?](https://docs.droopify.co/en/im-not-receiving-the-otp-code-to-verify-my-account-why.md): Check your spam folder and email address, then wait a few minutes: while the code sent is valid, no new one arrives. Use the one in the first email.
- [Subscription and Payments: Is a free trial available?](https://docs.droopify.co/en/is-a-free-trial-available.md): Yes: a 14-day free trial on plans up to 1,400 listings. When it ends the plan renews as a paid subscription, unless you cancel it before then.
- [Subscription and Payments: How do I cancel my Droopify subscription?](https://docs.droopify.co/en/how-do-i-cancel-my-droopify-subscription.md): In Profile & Billing click Edit Subscription, then Cancel your subscription and confirm in the portal. You keep using Droopify until the paid period ends.
- [Subscription and Payments: How do I change the plan of my Droopify subscription?](https://docs.droopify.co/en/how-do-i-change-the-selected-plan-for-my-droopify-subscription.md): In Profile & Billing click Edit Subscription, choose the new plan and click Upgrade Plan. For a more expensive plan you only pay the difference.
- [Subscription and Payments: The subscription payment was not successful, what should I do?](https://docs.droopify.co/en/the-subscription-payment-was-not-successful-what-should-i-do.md): On the Payment Failed page click Retry Payment: in the billing portal update your card and pay the outstanding invoice to unlock Droopify again.
- [Subscription and Payments: How do I change the payment method of my Droopify subscription?](https://docs.droopify.co/en/how-do-i-change-the-payment-method-for-my-droopify-subscription.md): In Profile & Billing click Edit Billing Info: in the billing portal add your new card and set it as the default one used for your subscription renewals.
- [Subscription and Payments: Can I transfer my credits to another account or get a refund?](https://docs.droopify.co/en/can-i-transfer-or-get-a-refund-for-my-credits.md): No: credits, monthly or purchased, cannot be transferred to another account or refunded. Purchased credits do not expire and stay on your account.
- [Suppliers: Are there other suppliers besides Amazon?](https://docs.droopify.co/en/are-there-other-suppliers-available-besides-amazon.md): Yes: besides Amazon, Droopify works with AliExpress. For both you can create drafts, monitor price and stock, and use the automatic order.
- [Suppliers: Why does Amazon cancel my orders for suspicious activity?](https://docs.droopify.co/en/why-does-amazon-cancel-my-orders-for-suspicious-activity.md): Amazon's security checks decide it and don't explain why. Check the payment method and data of your Amazon account and ask Amazon customer service.
- [Suppliers: Why are my orders no longer showing in my Amazon order history?](https://docs.droopify.co/en/why-are-my-orders-no-longer-showing-in-the-amazon-order-history.md): Droopify doesn't delete Amazon orders. It usually follows an account restriction or suspension: ask Amazon customer service to restore your order history.
- [Suppliers: How do I get Amazon invoices without a Business account?](https://docs.droopify.co/en/how-can-i-receive-invoices-from-amazon-without-a-business-account.md): Invoices are issued by Amazon or the seller, not Droopify. Add your VAT details to your Amazon account and download invoices from your Amazon orders page.