# Why does my order show a negative or wrong profit?

> Usually the supplier price changed, the listing sold through sponsorship, or eBay charged extra fees. Check the Fees tab of the order details.

Source: https://docs.droopify.co/en/why-does-my-order-show-a-negative-or-incorrect-profit
Last updated: 2026-10-16

Usually the supplier price changed after publication, the listing sold through sponsorship, or eBay charged extra fees. The breakdown is in the **Fees** tab of the [order details](https://docs.droopify.co/en/view-order-details).

## The supplier price changed

The order's **Purchase Price** is the one Droopify knew at the time of the sale. Droopify updates prices periodically, not in real time: if the supplier raised the price shortly before the sale, the order can end up at a loss. The same happens if you turned off **Price Monitoring** on the listing. See [The order's purchase price is higher than expected](https://docs.droopify.co/en/the-purchase-price-amazon-of-the-item-i-sold-is-wrong-its-higher-why).

## The listing sold through sponsorship

The selling price is calculated on the profit you set without counting sponsorship. If the order comes from a sponsored listing, the **Ad Fee** is taken from the profit: with a low profit and a high sponsorship the order goes at a loss. Keep the profit higher than the sponsorship percentage ([Automatic sponsorship](https://docs.droopify.co/en/ebay-store-sponsorship)).

## eBay charged extra fees

If the store's seller level is **Below Standard**, eBay charges the **Below Standard Fee**; there can also be international fees. When eBay provides the actual fees, Droopify updates the profit: as long as the **Fees** tab shows the yellow warning, the profit is an estimate.

## The Purchase Price is missing or wrong

If the order is not linked to a monitored product, the **Purchase Price** can be 0 or **Not available** and the profit is not correct. Enter the right price in the **Edit** tab and click **Save Changes**: the profit is recalculated.

## The order had a closed issue

If the order had a cancellation, a return or a dispute that has been closed, the profit can be 0 ([Order Issues](https://docs.droopify.co/en/order-issues)).