# The subscription payment was not successful, what should I do?

> On the Payment Failed page click Retry Payment: in the billing portal update your card and pay the outstanding invoice to unlock Droopify again.

Source: https://docs.droopify.co/en/the-subscription-payment-was-not-successful-what-should-i-do
Last updated: 2026-10-16

Click **Retry Payment** on the **Payment Failed** page, update your card in the billing portal and pay the outstanding invoice: once the payment goes through, the dashboard is available again.

## What you see when the payment is not successful

If the subscription renewal fails, including the first payment after the free trial, the **Payment Failed** page appears instead of the dashboard, with your plan and its price. The subscription status is **Payment Failed**.

While the payment is outstanding you cannot use the dashboard or change plan.

## Paying the outstanding invoice

1. On the **Payment Failed** page click **Retry Payment**: the billing portal opens.
2. Add a valid card or update the saved one.
3. Pay the outstanding invoice.

Once the payment goes through the status goes back to **Active** and the dashboard is available again. If the card is declined again, check its details or try another card; for the reasons of the decline, contact your bank.

## You do not want to continue

On the same page click **or cancel your subscription** and confirm in the billing portal ([How do I cancel my Droopify subscription?](https://docs.droopify.co/en/how-do-i-cancel-my-droopify-subscription)). **Log Out** closes your session.

## If the payment stays outstanding

If the invoice is not paid, the subscription can be closed and become **Expired**: to use Droopify again you will need to choose a plan again. What happens when it expires: [Cancelling the subscription](https://docs.droopify.co/en/cancel-subscription).

Subscription statuses: [Plan and subscription](https://docs.droopify.co/en/subscription-and-plan).