# Synchronize an untracked listing

> Connect an untracked listing to its Amazon or AliExpress product with Synchronize Product in Droopify, and what changes on eBay after synchronization.

Source: https://docs.droopify.co/en/sync-untracked-listing
Last updated: 2026-10-16

How to connect a single Untracked Inventory listing to the supplier's product with the **Synchronize Untracked Product** popup.

## Before you start

- You need the link of the Amazon or AliExpress product that matches the listing.
- Each synchronized listing counts toward the maximum number of products of your plan.
- To synchronize many listings at once see [Synchronize listings by SKU](https://docs.droopify.co/en/sync-untracked-listings-by-sku) or [by CSV](https://docs.droopify.co/en/sync-untracked-listings-by-csv).

## Synchronize Product

1. In the [Untracked Inventory](https://docs.droopify.co/en/untracked-inventory) click the row or the yellow **Synchronize** button. For listings with variants open the group row and synchronize each variant.
2. The popup shows the listing's title and SKU. If you don't have the link, under "Can't find the product? Search by title." click the title: the Amazon search opens in the listing's region.
3. In **Supplier Product URL** paste the product link. If Droopify already knows the product, the field is prefilled.
4. Click **Synchronize Product**.

## What happens next

- When the synchronization is done "The untracked product has been synchronized successfully." appears and the listing moves to the [Inventory](https://docs.droopify.co/en/inventory).
- On eBay, title, description (with the store template), images, category and item specifics are replaced with the supplier product's; price, quantity and monitoring follow the store settings. If the store sponsors automatically, the listing may be sponsored too.
- If the synchronization fails, the popup stays open with the error message and the listing stays untracked.

## Possible errors

| Message | What to do |
|---|---|
| **The supplier product URL is not valid. Check the link and try again.** | Paste the full link of the Amazon or AliExpress product page |
| **We could not retrieve product details. It may no longer be available or we could not obtain its information.** | Check that the product can be bought in the listing's region, then try again |
| **You have reached the maximum number of products allowed by your plan.** | Delete listings you don't need or move to a higher plan in [Profile & Billing](https://docs.droopify.co/en/profile-and-billing) |
| **A listing or draft with the same supplier product and region already exists.** | The product is already in Droopify: delete the duplicate draft or listing, or use another link |
| **Multiple products were found for this AliExpress link. Use the Droopify Chrome extension to get the variant link.** | Copy the variant link with the Droopify Chrome Extension |
| **The draft or listing was not found. It may have been deleted: refresh the page and try again.** | The listing is no longer in Droopify: refresh the page and check that it is still in the Untracked Inventory |
| eBay message | eBay rejected the update: fix what it says and try again |