# Ask for Feedback

> Ask the customer of a delivered eBay order for feedback with the Droopify Ask for Feedback popup, using the store message or a custom one.

Source: https://docs.droopify.co/en/request-order-feedback
Last updated: 2026-10-16

With **Ask for Feedback** you send the customer of a delivered order an eBay message asking them to leave feedback.

## Before you start

- The order is **Delivered** on the [Orders](https://docs.droopify.co/en/orders) page and the customer hasn't left feedback yet.
- The suggested message is the feedback request message set in the eBay store for the order's region and supplier ([Automatic messages](https://docs.droopify.co/en/ebay-store-messages)); you can change it every time.
- To ask several customers at once use [Ask for Feedback in bulk](https://docs.droopify.co/en/bulk-request-order-feedback).

## Asking for feedback on one order

1. In the **Status** column, under **Delivered**, press **Ask for Feedback**. The popup opens with the image, title and Order ID.
2. In the **Message** box check or edit the text.
3. Press **Send Request**. **The feedback request has been sent successfully.** appears.

## Message

The **Message** box contains the text the customer receives as an eBay message. You can use:

| Variable | Replaced with |
|---|---|
| `{buyer_first_name}` | Customer's first name |
| `{product_title}` | Product title |
| `{feedback_url}` | Link to leave feedback |

The message can't be empty. Changes only apply to this request: to change the text suggested every time, edit it in the eBay store settings.

## What happens next

- The customer receives the message on eBay.
- When the customer leaves feedback, **Positive Feedback**, **Neutral Feedback** or **Negative Feedback** appears instead of **Ask for Feedback**, and the [order details](https://docs.droopify.co/en/view-order-details) show the **Feedback** tab with the text.
- To find orders with or without feedback use the **Feedback received** filter (**With feedback** / **Without feedback**).

## Possible errors

| Message | What to do |
|---|---|
| **Please enter a message before proceeding.** | Write the message text |
| **The order was not found. Check the entered data and try again.** | Reload the Orders page and try again |