# Out of credits

> The Droopify You've run out of credits! popup: when it appears, how to buy Extra Credits and what happens when your credits run out.

Source: https://docs.droopify.co/en/out-of-credits
Last updated: 2026-10-16

The **You've run out of credits!** popup appears on its own when your account's credits are running out.

## When it appears

It opens when you enter the dashboard and the available credits (monthly plan credits plus **Extra Credits**) are almost used up. It appears again every time you open the dashboard until you have enough credits.

The popup says: "You've used up all your credits. To keep using tracking codes conversion, AI features and Connect Order, upgrade your plan or buy Extra Credits.". How credits are used is explained in [Credits](https://docs.droopify.co/en/credits).

## Popup buttons

| Button | What it does |
|---|---|
| **Buy Extra Credits** | Opens the page to buy a credits package |

To close the popup without buying use the X at the top.

## What happens next

When you buy credits, the balance in the **{plan_name} Plan** box at the bottom of the side menu updates and the popup no longer appears. How packages and the **Credits History** work is explained in [Credits](https://docs.droopify.co/en/credits).

Without credits the operations that use them don't start and show an error message about insufficient credits: for example tracking codes conversion, **Improve with AI** and **Connect Order**. The other dashboard features stay available.

For the other dashboard alerts see [Introduction](https://docs.droopify.co/en/introduction).