# Order statuses

> What order statuses mean in Droopify, how they change automatically, tracking monitoring and the messages shown under each order.

Source: https://docs.droopify.co/en/order-statuses
Last updated: 2026-10-20

What the statuses in the **Status** column of the [Orders](https://docs.droopify.co/en/orders) page mean, together with the monitoring labels and the messages shown under the order.

## Order statuses

| Status | Meaning |
|---|---|
| **Pending** | Order received on eBay, not yet purchased from the supplier |
| **Ordered** | Product purchased from the supplier, not shipped yet |
| **Shipped** | The supplier has shipped and the order has a tracking number |
| **Delivered** | Shipment delivered to the customer |
| **Cancelled** | Order cancelled on eBay, or marked as cancelled only on Droopify |
| **Returned** | Return closed on eBay, or marked as returned only on Droopify |
| **Dispute** | Dispute closed on eBay, or marked only on Droopify |
| **Supplier Error** | Droopify can't read the order at the supplier, or the supplier reports a problem |
| **Deleted** | Order deleted from Droopify: it doesn't appear in the list, only with the **Status** filter |

While a cancellation, a return or a dispute is open, the order keeps its status and a yellow warning appears under it with the link **Click here to view the request**, which opens [Order Issues](https://docs.droopify.co/en/order-issues). That's where you handle them.

## How the status changes automatically

- Every new eBay order arrives in Droopify as **Pending**.
- If the order is **Monitored**, Droopify periodically checks the order at the supplier: it moves it to **Ordered** when the purchase is found, to **Shipped** when the supplier provides the tracking number (which Droopify sends to eBay) and to **Delivered** on delivery.
- After a successful [automatic order](https://docs.droopify.co/en/fulfill-order) the order moves to **Ordered** and is already **Monitored**.
- If the order isn't monitored, the status only changes when you change it from the status menu (see below).

## Status menu

Clicking the status in the **Status** column opens a menu; each entry opens its own popup.

| Current status | Available entries |
|---|---|
| **Pending** | **Purchase Product**, **Connect Order**, **Ordered**, **Shipped**, **Delivered**, **Cancelled**, **Returned**, **Dispute** |
| **Ordered** | **Shipped**, **Delivered**, **Cancelled**, **Returned**, **Dispute** |
| **Shipped** | **Delivered**, **Cancelled**, **Returned**, **Dispute** |
| **Delivered** | **Cancelled**, **Returned**, **Dispute** |
| **Cancelled**, **Returned**, **Dispute** | An **X** on the right of the status opens [Clear Order Issues](https://docs.droopify.co/en/clear-order-issues) |
| Other statuses | No entries |

**Purchase Product** and **Connect Order** only appear if the order isn't monitored and is linked to the supplier product. Popup pages: [Purchase Product](https://docs.droopify.co/en/fulfill-order), [Connect Order](https://docs.droopify.co/en/connect-order), [Set as Ordered](https://docs.droopify.co/en/mark-order-as-ordered), [Set as Shipped](https://docs.droopify.co/en/mark-order-as-shipped), [Set as Delivered](https://docs.droopify.co/en/mark-order-as-delivered), [Cancelling an order](https://docs.droopify.co/en/cancel-order), [Set as Returned](https://docs.droopify.co/en/mark-order-as-returned), [Set as Disputed](https://docs.droopify.co/en/mark-order-as-disputed).

## Monitoring labels

Under the title of **Pending**, **Ordered** and **Shipped** orders one of these labels appears:

| Label | Meaning |
|---|---|
| **Monitored** | The order is connected to a supplier order and Droopify follows its shipping automatically |
| **Manual Monitoring** | The order is connected to an Amazon order with manual monitoring: you update the tracking with **Update Tracking** |
| **Not Monitored** | No supplier order connected: use [Purchase Product](https://docs.droopify.co/en/fulfill-order) or [Connect Order](https://docs.droopify.co/en/connect-order) |

With **Manual Monitoring**, the **Update Tracking** button opens the order page on the Amazon website: with the Droopify Chrome Extension installed, the tracking data is read and saved. Do it at least once a day.

## Messages under the order

| Message | What to do |
|---|---|
| **Check the order status on the supplier's website. If the order is correct, click here to update the tracking: the system will synchronize the data automatically.** | Appears with **Supplier Error**. Check the order on the supplier's website, then click the link: the order details open and **Update Tracking** starts |
| **Unable to mark the order as shipped on eBay. Click here to resolve the issue.** | Click the link: Droopify tries again to mark the order as shipped on eBay (**Resolve Issue** button in the details) |
| **Unable to set the tracking code for the order on eBay. Click here to resolve the issue.** | Click the link: Droopify tries again to send the code to eBay |
| **The tracking has not been updated for more than 24 hours. …** | Order with **Manual Monitoring** not updated: press **Update Tracking** |
| **The order has not been paid. Complete the payment through the AliExpress website to avoid cancellations.** | Pay the order on AliExpress |
| Red message on a **Pending** order | The automatic order didn't succeed: see [The automatic order doesn't start](https://docs.droopify.co/en/auto-order-not-starting) |