# Set as Ordered

> Mark an eBay order as Ordered by hand in Droopify with the Order Ordered popup: message to the customer, change on eBay or only on Droopify.

Source: https://docs.droopify.co/en/mark-order-as-ordered
Last updated: 2026-10-16

How to mark an order as **Ordered** by hand with the **Order Ordered** popup, when you purchased the product from the supplier without the [automatic order](https://docs.droopify.co/en/fulfill-order).

## Before you start

- The order is **Pending** on the [Orders](https://docs.droopify.co/en/orders) page: from **Ordered** on, the entry no longer appears in the status menu ([Order statuses](https://docs.droopify.co/en/order-statuses)).
- If you purchased on the supplier's website, consider [Connect Order](https://docs.droopify.co/en/connect-order) first: it connects the purchase and Droopify updates the status by itself.
- If an automatic order is running for the order, the change is refused until it ends.

## Setting the order as Ordered

1. In the **Status** column open the status menu and pick **Ordered**. **Order Ordered** opens with the image, title and Order ID.
2. Leave **Send message** on to write to the customer, or turn it off.
3. Check or edit the message text.
4. Tick **Set as Ordered only on Droopify** if you don't want to change anything on eBay.
5. Press **Set as Ordered**. **The order status has been updated to Ordered successfully.** appears.

## Send message

The text and the **Send message** switch start from the Ordered message set in the eBay store for the order's region and supplier ([Automatic messages](https://docs.droopify.co/en/ebay-store-messages)). Changes made in the popup only apply to this order.

In the text you can use `{buyer_first_name}` (customer's first name), `{product_title}` (product title) and `{feedback_url}` (link to leave feedback): they are replaced with the order data. The customer receives the text as an eBay message.

## On eBay or only on Droopify

| Choice | What happens |
|---|---|
| Not ticked | The order becomes **Ordered** and Droopify marks it as shipped on eBay, without a tracking number |
| **Set as Ordered only on Droopify** | The order becomes **Ordered** only in Droopify; nothing changes on eBay |

If eBay doesn't accept the shipment, **Unable to mark the order as shipped on eBay. Click here to resolve the issue.** appears under the order: click the link to try again.

## Order already monitored

If the order is already connected to a supplier order, the popup shows the warning **Are you sure you want to manually update the order? The order is already connected to monitoring, which could cause issues with tracking.** In this case Droopify updates the status by itself: change it by hand only if the supplier data is wrong.

## Possible errors

| Message | What to do |
|---|---|
| **You can't perform this action: an automatic purchase is in progress for this order. …** | Wait for the automatic order to end or stop it with **Cancel Purchase** |
| **The order was not found. Check the entered data and try again.** | Reload the Orders page and try again |

If the operation fails, the popup shows the reason instead of the success message: a Droopify message, like those in the table, or eBay's text as it is. In this case the order status is not updated: fix the problem shown and try again.