# Set as Delivered

> Mark an eBay order as Delivered by hand in Droopify with the Order Delivered popup and send the customer the delivery message on eBay.

Source: https://docs.droopify.co/en/mark-order-as-delivered
Last updated: 2026-10-16

How to mark an order as **Delivered** by hand with the **Order Delivered** popup, for example when the customer received the package but the order isn't monitored.

## Before you start

- The order is **Pending**, **Ordered** or **Shipped** on the [Orders](https://docs.droopify.co/en/orders) page. For other statuses the **Delivered** entry doesn't appear in the status menu ([Order statuses](https://docs.droopify.co/en/order-statuses)).
- If the order is **Monitored**, Droopify moves it to **Delivered** by itself when the supplier reports the delivery.
- If an automatic order is running for the order, the change is refused until it ends.

## Setting the order as Delivered

1. In the **Status** column open the status menu and pick **Delivered**. **Order Delivered** opens, with the image, title and Order ID.
2. Leave **Send message** on to write to the customer, or turn it off.
3. Check or edit the message text.
4. Press **Set as Delivered**. **The order status has been updated to Delivered successfully.** appears.

This popup has no "only on Droopify" option: nothing changes on eBay in any case, only the message is sent, if on.

## Send message

The text and the **Send message** switch start from the Delivered message set in the eBay store for the order's region and supplier ([Automatic messages](https://docs.droopify.co/en/ebay-store-messages)). Changes made in the popup only apply to this order.

In the text you can use `{buyer_first_name}`, `{product_title}`, `{feedback_url}`, `{shipping_courier}` and `{tracking_code}`: they are replaced with the order data. Courier and number are the ones saved in the order, so only use them if the order has a tracking number.

## Order already monitored

If the order is already connected to a supplier order, the popup shows the warning **Are you sure you want to manually update the order? The order is already connected to monitoring, which could cause issues with tracking.**

## What happens next

- The order becomes **Delivered** and the new event appears in the **Tracking** tab of the order details ([Order details](https://docs.droopify.co/en/view-order-details)).
- **Ask for Feedback** appears under the status: see [Ask for Feedback](https://docs.droopify.co/en/request-order-feedback).
- From **Delivered** you can still pick **Cancelled**, **Returned** or **Dispute**.

## Possible errors

| Message | What to do |
|---|---|
| **You can't perform this action: an automatic purchase is in progress for this order. …** | Wait for the automatic order to end or stop it with **Cancel Purchase** |
| **The order was not found. Check the entered data and try again.** | Reload the Orders page and try again |

If the operation fails, the popup shows the reason instead of the success message: a Droopify message, like those in the table, or eBay's text as it is. In this case the order status is not updated: fix the problem shown and try again.