# Purchase Product

> Purchase the product of an eBay order from the supplier with the Droopify automatic order: supplier account, Cancel Purchase, tracking and credits.

Source: https://docs.droopify.co/en/fulfill-order
Last updated: 2026-10-20

How to purchase the product of an eBay order from Amazon or AliExpress with **Purchase Product**, follow the automatic order and what happens to tracking numbers.

## Before you start

- The order is **Pending** and **Not Monitored** in the [Orders](https://docs.droopify.co/en/orders) page.
- You have connected at least one active supplier account in [Supplier Accounts](https://docs.droopify.co/en/supplier-accounts): for Amazon, of the same region as the order.
- The order is linked to the supplier product. If you see **Synchronize Product** instead of **Purchase Product**, link it first: [Synchronize Product](https://docs.droopify.co/en/sync-order-product).
- Check the address in the [order details](https://docs.droopify.co/en/view-order-details): it's the one used for the purchase.

## Sending the automatic order

1. In the **Status** column press **Purchase Product** (you also find it in the status menu).
2. In the **Send Automatic Order** panel pick the **Amazon Account** or **AliExpress Account**. With **Random Amazon account** (or the AliExpress equivalent) Droopify picks an available account; otherwise choose one from the list.
3. Press **Send Automatic Order**. **The automatic order has been created successfully and will be processed shortly.** appears.

For AliExpress a warning reminds you the feature is in a testing phase: always check the address and the product purchased.

For Amazon orders the **Send to Chrome Extension** panel also appears next to it, to buy from the Amazon cart yourself: see [Send to Chrome Extension](https://docs.droopify.co/en/purchase-with-chrome-extension).

## Automatic order on every new order

Instead of pressing **Purchase Product** each time, you can turn on the **Automatic order** switch in the **General** tab of the eBay store settings, for each region and supplier ([General store settings](https://docs.droopify.co/en/ebay-store-general-settings)). With the switch on, received orders are purchased with the automatic order and set as monitored a few minutes after the sale, with a supplier account picked by Droopify among the connected ones. It applies to orders of listings linked to a product in Droopify; progress and errors show up as for a manual send.

## What happens next

- **Ordering...** appears in the **Status** column with the progress percentage. The page updates by itself.
- If the purchase succeeds, the order moves to **Ordered** with the **Monitored** label: from then on status and tracking update automatically ([Order statuses](https://docs.droopify.co/en/order-statuses)).
- If it doesn't, the order stays **Pending** with a red message explaining why: see [The automatic order doesn't start](https://docs.droopify.co/en/auto-order-not-starting).

## Cancel Purchase

While the purchase is queued and hasn't started yet, **Cancel Purchase** appears under the status. Press it to stop it: **Purchase cancelled** appears and the order is available again. If the purchase has already started, **The automatic purchase has already been taken in charge and can no longer be cancelled.** appears.

Cancel Purchase doesn't cancel the order on eBay: for that see [Cancelling an order](https://docs.droopify.co/en/cancel-order).

## Tracking numbers and conversion

When a monitored Amazon order ships, Droopify reads the tracking number and sends it to eBay. The number can be converted into an Aquiline Tracking number according to the **Tracking Codes Conversion** settings in [Preferences & Tools](https://docs.droopify.co/en/preferences-and-tools):

- **Convert only required tracking codes**: converts only the numbers that need it;
- **Convert tracking codes before shipping**: converts before the package leaves.

Orders with **Manual Monitoring** are always converted. AliExpress order numbers are not converted. The original number and courier stay visible in the **Edit** tab of the details.

## Credits

The purchase itself doesn't use credits, but when the automatic order succeeds Droopify connects the supplier order to the eBay order, and that costs 0.5 credits, the same as [Connect Order](https://docs.droopify.co/en/connect-order) done by hand. You pay it once per order, however it gets connected. Each tracking number conversion costs the credits shown in the **Courier** option of Preferences & Tools; if you don't have enough credits the number isn't converted and the order stays **Ordered**. Balance and top-ups are in [Profile & Billing](https://docs.droopify.co/en/profile-and-billing).

## Possible errors

| Message | What to do |
|---|---|
| **There is already a pending automatic order for this order. …** | Wait for the running one to finish |
| **The selected Amazon account was not found. …** | Pick another account or the random one |
| **Could not find the supplier product associated with this order. …** | Use **Synchronize Product** |