# Connect Order

> Connect an eBay order to an order already placed on Amazon or AliExpress with Connect Order, so Droopify follows its shipping and tracking number.

Source: https://docs.droopify.co/en/connect-order
Last updated: 2026-10-20

With **Connect Order** you connect an eBay order to an order you already placed with the supplier, so Droopify follows its shipping and sends the tracking number to eBay.

## When you need it

Use it for orders purchased outside the [automatic order](https://docs.droopify.co/en/fulfill-order): by hand on the supplier's website or with the Droopify Chrome Extension. Successful automatic orders are connected by Droopify itself; the cost is the same, 0.5 credits per order. If an automatic order doesn't get connected (it can happen, especially when Amazon takes a long time to validate the payment or the order), connect it yourself with Connect Order: you pay the same 0.5 credits, not more.

## Before you start

- The order is **Pending**, **Ordered** or **Shipped**, has the **Not Monitored** label and is linked to the supplier product.
- For automatic monitoring you need the supplier account you made the purchase with, connected and active in [Supplier Accounts](https://docs.droopify.co/en/supplier-accounts); for Amazon, of the same region as the order.
- You have enough credits: the cost is written on the confirmation button.

## Connecting an Amazon order

1. In the [Orders](https://docs.droopify.co/en/orders) page press the green **Connect** button (link icon) on the order row. For **Pending** orders you also find **Connect Order** in the status menu.
2. In **Monitoring Type** choose **Automatic** or **Manual**.
3. With **Automatic**: pick the **Amazon Account** used for the purchase. Then paste the **Amazon Order URL** or pick the order in **Select Order from History**, which lists the account's recent orders.
4. With **Manual**: only paste the **Amazon Order URL**.
5. Press **Confirm and pay … credits**. **The order has been connected successfully.** appears.

Copy the URL from the order tracking page on Amazon: it must contain the order ID.

## Connecting an AliExpress order

For AliExpress monitoring is automatic only.

1. Press **Connect** on the order row.
2. Pick the **AliExpress Account** used for the purchase.
3. Enter the **AliExpress Order ID**.
4. Press **Confirm and pay … credits**.

## Automatic and manual monitoring

| Type | What it does |
|---|---|
| **Automatic** | The order becomes **Monitored**: Droopify periodically checks the order with your supplier account and updates status and tracking by itself |
| **Manual** | Amazon only. The order becomes **Manual Monitoring**: you must press **Update Tracking** at least once a day, with the Droopify Chrome Extension installed. All tracking numbers are converted to Aquiline Tracking, with a credit cost for each conversion |

With manual monitoring, if you don't update the order for more than 24 hours a warning appears under the order; the panel warns that otherwise limitations will be applied to your Droopify account.

## Order already marked as Shipped by hand

If you already marked the order as **Shipped** by hand ([Set as Shipped](https://docs.droopify.co/en/mark-order-as-shipped)), linking it does not convert the number already entered: Aquiline Tracking is created when Droopify sees the order go from **Ordered** to **Shipped**. Open the [order details](https://docs.droopify.co/en/view-order-details), press **Reset Order** (the order goes back to **Pending** and the tracking numbers are removed) and then use **Connect Order**.

## What happens next

The label under the title changes to **Monitored** or **Manual Monitoring** and the order follows the updates described in [Order statuses](https://docs.droopify.co/en/order-statuses). Credits are only deducted if the connection succeeds. Tracking numbers and conversions: [Purchase Product](https://docs.droopify.co/en/fulfill-order).

## Possible errors

| Message | What to do |
|---|---|
| **Please select an Amazon account before proceeding.** | Pick the account in **Amazon Account** |
| **The Amazon order URL is not valid. Copy the link directly from the order tracking page.** | Copy the URL again from the tracking page |
| **The AliExpress order was not found. Make sure the ID belongs to the selected account.** | Check ID and account |
| **The supplier account session is no longer valid. Reconnect the account and try again.** | Reconnect the account in Supplier Accounts |
| **You don't have enough credits to connect the order. Top up your credits and try again.** | Top up your credits in [Profile & Billing](https://docs.droopify.co/en/profile-and-billing) |
| **The order is already connected to a supplier order.** | Nothing to do: the order is already monitored |
| **You can't perform this action: an automatic purchase is in progress for this order. …** | Wait for the automatic order to end or cancel it |