# Clear Order Issues

> Remove a cancellation, return or dispute from an order with the Clear Order Issues popup on the Orders page, without resetting the order.

Source: https://docs.droopify.co/en/clear-order-issues
Last updated: 2026-10-20

How to remove the cancellation, return or dispute from an order on the [Orders](https://docs.droopify.co/en/orders) page, so it shows its real status again.

## When to use it

For example, a customer opens a dispute for an item not received and then the parcel arrives: the order stays **Dispute** in Droopify even though the problem is gone. With **Clear Order Issues** you remove the problem and the order goes back to showing its status (for example **Delivered**).

## Clearing an order's issues

1. On the **Orders** page, on the row of an order with status **Cancelled**, **Returned** or **Dispute**, press the status field: on its right it has an **X** instead of the arrow.
2. **Clear Order Issues** opens with the text "Removes the cancellation, return and dispute associated with the order, so it shows its real status. The order is not reset."
3. Press **Clear Issues**. **The order issues have been cleared successfully.** appears and the table refreshes.

The **X** only appears on the **Orders** page: it isn't on [Order Issues](https://docs.droopify.co/en/order-issues).

## What happens next

- The cancellation, return and dispute are removed from the order, which leaves **Order Issues**.
- The order status doesn't change: tracking, supplier, address and notes stay as they are.
- Droopify recalculates the **Profit** from eBay data, because an issue set it to 0. If the calculation fails, the issues are removed anyway and the profit stays as it was.
- The order history shows **The order issues have been cleared.**
- Nothing changes on eBay: if the problem still exists, it stays open on eBay.

## Difference from Reset Order

| Action | Effect |
|---|---|
| **Clear Issues** | Only removes the cancellation, return and dispute; the order status doesn't change |
| **Reset Order** ([order details](https://docs.droopify.co/en/view-order-details)) | Takes the order back to **Pending** and also clears tracking and supplier data |

## Possible errors

If the operation fails the reason appears and the order stays as it was.

| Message | What to do |
|---|---|
| **You can't perform this action: an automatic purchase is in progress for this order. …** | Wait for the automatic order to finish or stop it with **Cancel Purchase** ([Purchase Product](https://docs.droopify.co/en/fulfill-order)) |
| **The order was not found. Check the entered data and try again.** | Reload the Orders page and try again |