# Can I transfer my credits to another account or get a refund?

> No: credits, monthly or purchased, cannot be transferred to another account or refunded. Purchased credits do not expire and stay on your account.

Source: https://docs.droopify.co/en/can-i-transfer-or-get-a-refund-for-my-credits
Last updated: 2026-10-20

No: credits cannot be transferred to another account and cannot be refunded, whether they are monthly credits or Extra Credits you bought. This rule prevents abuse.

## Credits you bought

**Purchased Credits** (the Extra Credits packages) are a one-time payment and are not refunded. They do not expire: they stay on your account until you use them, even if you change plan.

## Monthly credits

**Monthly Credits** are included in your plan. At every renewal the balance goes back to the plan amount and unused credits do not add up. They cannot be transferred or refunded either.

## Credits returned by Droopify

When an operation that used credits fails on Droopify's side, for example an AI optimization, the credits are returned to your balance automatically. You see it in the Credits History as **AI Listing Rewrite Refund**.

How credits work, balances and history: [Credits](https://docs.droopify.co/en/credits). Packages and costs: [Prices](https://docs.droopify.co/en/prices).