# Ask for Feedback in bulk

> Ask the customers of several delivered eBay orders for feedback at once with Droopify bulk Ask for Feedback: eligible orders, message and result.

Source: https://docs.droopify.co/en/bulk-request-order-feedback
Last updated: 2026-10-16

With bulk **Ask for Feedback** you send the same feedback request message to the customers of several delivered orders at once.

## Before you start

- On the [Orders](https://docs.droopify.co/en/orders) page there are **Delivered** orders whose customer hasn't left feedback yet. To find them use the **Status** and **Feedback received** (**Without feedback**) filters.
- For a single order you can use the button under the status: [Ask for Feedback](https://docs.droopify.co/en/request-order-feedback).

## Asking for feedback on several orders

1. Select the orders with the boxes on the left.
2. In the bar that appears press **Ask for Feedback**. The **Ask for Feedback** popup opens.
3. In the **Message** box check or write the text.
4. Press **Send Requests (N)**, where N is the number of eligible orders. **Feedback requests have been sent successfully.** appears.

## Eligible orders

The popup reminds you: "Feedback requests will only be sent to orders in Delivered status that have not yet received feedback." The other orders in the selection are ignored and aren't counted in **Send Requests (N)**.

## Message

- If all eligible orders belong to the same eBay store, region and supplier, the box starts from that store's feedback request message ([Automatic messages](https://docs.droopify.co/en/ebay-store-messages)).
- If they belong to different stores, regions or suppliers, the warning "Could not preload a default message because the selected orders belong to multiple eBay stores, regions or suppliers." appears and the box stays empty: write the text yourself.

You can use `{buyer_first_name}` (customer's first name), `{product_title}` (product title) and `{feedback_url}` (link to leave feedback): they are replaced with each order's data. The message can't be empty.

## What happens next

Each customer receives the message on eBay. When they leave feedback, **Positive Feedback**, **Neutral Feedback** or **Negative Feedback** appears under the order status instead of **Ask for Feedback**.

## Possible errors

| Message | What to do |
|---|---|
| **Please enter a message before proceeding.** | Write the message text |
| **No order in the selection is eligible for this operation.** | Select **Delivered** orders without feedback |