# The automatic order doesn't start

> What to do in Droopify if orders aren't purchased by themselves, Purchase Product is missing, or the automatic order fails or stays on Ordering.

Source: https://docs.droopify.co/en/auto-order-not-starting
Last updated: 2026-10-20

Causes and fixes when the [automatic order](https://docs.droopify.co/en/fulfill-order) of an eBay order can't be sent, fails or doesn't move forward.

## New orders aren't purchased by themselves

**Possible causes:**

1. **The Automatic order switch is off**: orders stay **Pending** without **Ordering...**. What to do: turn on **Automatic order** in the **General** tab of the eBay store settings, for the order's region and supplier ([General store settings](https://docs.droopify.co/en/ebay-store-general-settings)).
2. **The listing sold isn't linked to a product in Droopify**: for example an untracked listing. What to do: purchase it by hand with **Purchase Product**.
3. **The order has just arrived**: the purchase starts a few minutes after the sale. What to do: wait.
4. **The automatic order started but didn't succeed**: a red message appears under the order. What to do: see below.

## I don't see the Purchase Product button

**Possible causes:**

1. **The order isn't Pending**: the automatic purchase can only be sent from **Pending**. What to do: check the status in [Orders](https://docs.droopify.co/en/orders).
2. **The supplier product is missing**: you see **Synchronize Product** instead of the button. What to do: [Synchronize Product](https://docs.droopify.co/en/sync-order-product).
3. **The order is already connected**: it has the **Monitored** or **Manual Monitoring** label. What to do: nothing, the purchase is already recorded.
4. **An automatic order is already running**: **Ordering...** appears in the status. What to do: wait for the result.

## The automatic order ends with an error

The order stays **Pending** and a red message appears under it. Fix the cause and press **Purchase Product** again.

| Message (beginning) | What to do |
|---|---|
| **No Amazon accounts are available for processing the automatic order…** (or AliExpress) | Connect or re-enable an account in [Supplier Accounts](https://docs.droopify.co/en/supplier-accounts); for Amazon it must be of the order's region |
| **All your Amazon accounts have reached the maximum daily automatic orders limit…** | Try again tomorrow, raise the account's **Maximum daily orders** or connect another account |
| **The selected Amazon account has reached the maximum daily automatic orders limit…** | Pick another account or raise the limit |
| **Your Amazon session has expired…** / **Your AliExpress session has expired…** | Reconnect the account in Supplier Accounts |
| **Amazon has flagged this account and limited its access…** | Sign in to Amazon, complete the verification and re-enable the account |
| **No valid payment method was found in the selected account…** / **The transaction failed…** | Check the payment method on the supplier's website |
| **The Amazon account used for checkout does not have an active Prime membership…** | Use an account with Prime |
| **The automatic order was blocked because the product price changed and the loss exceeds the maximum allowed threshold.** | Check the price; if you accept the loss raise the supplier account's **Maximum loss limit** |
| **The automatic order was blocked because the product has an excessively long shipping time…** | Wait for a faster shipping option or cancel the order |
| **No available offer was found for the product…** / **Unable to add the product to the cart…** | Check the product availability at the supplier |
| **The provided shipping address is invalid…** / **AliExpress rejected the shipping address…** | Fix the address in the **Edit** tab of the [order details](https://docs.droopify.co/en/view-order-details) |
| **The product cannot be shipped to the provided address…** | Check the address or [cancel the order](https://docs.droopify.co/en/cancel-order) |

For generic messages (**An unexpected error occurred…**) try again later; if the error repeats, contact support.

## The order was placed but isn't connected

Message: **The order was successfully placed, but there was an issue connecting it to the system…**

The purchase at the supplier already exists: **don't purchase it again**. Droopify periodically tries to connect it. If the order stays **Not Monitored**, connect it yourself with [Connect Order](https://docs.droopify.co/en/connect-order) or contact support. Connecting costs 0.5 credits, the same as when the automatic order connects it by itself.

Similar: **The order was placed, but Amazon requires the payment to be revised…**. Update the payment method on Amazon.

## The order stays on Ordering...

When you send many automatic orders at once, some wait for their turn. Until it has started you can stop it with **Cancel Purchase**; after that, wait for the result.

If no cause matches, write to support with the eBay Order ID, the eBay store, the supplier account used and a screenshot of the message.